Enterprise resource planning’s adoption model in public sector organizations

The introduction of enterprise resource planning (ERP) system as a tool to increase performance has encouraged many organizations to adopt it. This includes the public sector organization (PSO) that adopted a more effective system to deliver a more efficient citizen-centric services and enhance oper...

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Main Authors:	Zainol, Zaini, Ahmad @ Abdul Mutalib, Hawa
Format:	Monograph
Language:	English
Published:	2019
Subjects:	HJ9701 Public accounting
Online Access:	http://irep.iium.edu.my/71126/ http://irep.iium.edu.my/71126/1/END%20OF%20PROJECT%20REPORT%202.docx

id	iium-71126
recordtype	eprints
spelling	iium-711262019-12-01T00:21:36Z http://irep.iium.edu.my/71126/ Enterprise resource planning’s adoption model in public sector organizations Zainol, Zaini Ahmad @ Abdul Mutalib, Hawa HJ9701 Public accounting The introduction of enterprise resource planning (ERP) system as a tool to increase performance has encouraged many organizations to adopt it. This includes the public sector organization (PSO) that adopted a more effective system to deliver a more efficient citizen-centric services and enhance operational proficiencies. Even though the government should strive for improvement via the adoption of ERP, organizations might not benefit from these enhancement. The aim of this study is to investigate the impact of the ERP system upon PSO’s performance in Malaysia using the DeLone and McLean Information System (IS) success model and four perspectives of Balanced Scorecard (BSC) measurement model, which are financial, customer, internal business, and innovation and learning. This study presents evidence, gathered from a questionnaires survey of 52 local authorities (LAs) in Malaysia that have implemented the system. The data were collected by an electronically distributed Google Form questionnaire. The findings indicated that system quality is positive as predicted and significant for all perspectives of BSC. It is also found that the information quality is positively related and significant towards the customer perspective, and positively related but not significant towards the financial, internal business, and innovation and learning perspective in Malaysia. It was also proven that a good quality system supporting user performance is related to the net benefits gained, leading to a positive impact for all perspectives of BSC. The results also ascertained that the implementation of ERP system in LA organizations leads improved performance, proving the suitability of the system vis-à-vis the PSO. The results are expected to encourage other PSOs to adopt a similar strategy in order to gain benefits similar to ones enjoyed by LAs 2019-02-13 Monograph NonPeerReviewed application/pdf en http://irep.iium.edu.my/71126/1/END%20OF%20PROJECT%20REPORT%202.docx Zainol, Zaini and Ahmad @ Abdul Mutalib, Hawa (2019) Enterprise resource planning’s adoption model in public sector organizations. Research Report. UNSPECIFIED. (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HJ9701 Public accounting
spellingShingle	HJ9701 Public accounting Zainol, Zaini Ahmad @ Abdul Mutalib, Hawa Enterprise resource planning’s adoption model in public sector organizations
description	The introduction of enterprise resource planning (ERP) system as a tool to increase performance has encouraged many organizations to adopt it. This includes the public sector organization (PSO) that adopted a more effective system to deliver a more efficient citizen-centric services and enhance operational proficiencies. Even though the government should strive for improvement via the adoption of ERP, organizations might not benefit from these enhancement. The aim of this study is to investigate the impact of the ERP system upon PSO’s performance in Malaysia using the DeLone and McLean Information System (IS) success model and four perspectives of Balanced Scorecard (BSC) measurement model, which are financial, customer, internal business, and innovation and learning. This study presents evidence, gathered from a questionnaires survey of 52 local authorities (LAs) in Malaysia that have implemented the system. The data were collected by an electronically distributed Google Form questionnaire. The findings indicated that system quality is positive as predicted and significant for all perspectives of BSC. It is also found that the information quality is positively related and significant towards the customer perspective, and positively related but not significant towards the financial, internal business, and innovation and learning perspective in Malaysia. It was also proven that a good quality system supporting user performance is related to the net benefits gained, leading to a positive impact for all perspectives of BSC. The results also ascertained that the implementation of ERP system in LA organizations leads improved performance, proving the suitability of the system vis-à-vis the PSO. The results are expected to encourage other PSOs to adopt a similar strategy in order to gain benefits similar to ones enjoyed by LAs
format	Monograph
author	Zainol, Zaini Ahmad @ Abdul Mutalib, Hawa
author_facet	Zainol, Zaini Ahmad @ Abdul Mutalib, Hawa
author_sort	Zainol, Zaini
title	Enterprise resource planning’s adoption model in public sector organizations
title_short	Enterprise resource planning’s adoption model in public sector organizations
title_full	Enterprise resource planning’s adoption model in public sector organizations
title_fullStr	Enterprise resource planning’s adoption model in public sector organizations
title_full_unstemmed	Enterprise resource planning’s adoption model in public sector organizations
title_sort	enterprise resource planning’s adoption model in public sector organizations
publishDate	2019
url	http://irep.iium.edu.my/71126/ http://irep.iium.edu.my/71126/1/END%20OF%20PROJECT%20REPORT%202.docx
first_indexed	2023-09-18T21:40:57Z
last_indexed	2023-09-18T21:40:57Z
_version_	1777413136062611456

Enterprise resource planning’s adoption model in public sector organizations

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