Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital

The objective of the study was to assess the quality management among employees of Bentong Hospital, with particular reference to the frontline health workers comprising medical officers, the nursing staff, medical assistants, pharmacist, and assistant pharmacists, laboratory technologists and healt...

Full description

Bibliographic Details
Main Author:	Abd. Manaf, Noor Hazilah
Format:	Book Chapter
Language:	English
Published:	IIUM Press 2009
Subjects:	HD28 Management. Industrial Management
Online Access:	http://irep.iium.edu.my/7065/ http://irep.iium.edu.my/7065/ http://irep.iium.edu.my/7065/2/Practice_of_Quality_Management_in_an_MSQH_Accredited_Hospital_-_A_Case_Study_on_Bentong_Hospital.pdf

id	iium-7065
recordtype	eprints
spelling	iium-70652011-11-22T06:49:23Z http://irep.iium.edu.my/7065/ Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital Abd. Manaf, Noor Hazilah HD28 Management. Industrial Management The objective of the study was to assess the quality management among employees of Bentong Hospital, with particular reference to the frontline health workers comprising medical officers, the nursing staff, medical assistants, pharmacist, and assistant pharmacists, laboratory technologists and health attendants. Instrument developed Manaf (2003) with established psychometric properties was employed for this study. The instrument measures eight factors of quality management namely leadership and management commitment, supplier partnership, continuous improvement, and employee involvement and training, management by fact, strategic planning, teamwork, and quality assurance. Practices was found to be highest for continuous improvement, followed by strategic planning, quality assurance and teamwork respectively. Overall practice of quality management also has a high mean score of 3.90. They also have positive perception on the outcome of quality management implementation. IIUM Press 2009 Book Chapter PeerReviewed application/pdf en http://irep.iium.edu.my/7065/2/Practice_of_Quality_Management_in_an_MSQH_Accredited_Hospital_-_A_Case_Study_on_Bentong_Hospital.pdf Abd. Manaf, Noor Hazilah (2009) Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital. In: Proceedings of the Seminar on Research Findings 2008. IIUM Press, Kuala Lumpur, pp. 265-273. ISBN 9789833855780 http://rms.research.iium.edu.my/bookstore/Products/115-wwwgooglecom.aspx
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management Abd. Manaf, Noor Hazilah Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital
description	The objective of the study was to assess the quality management among employees of Bentong Hospital, with particular reference to the frontline health workers comprising medical officers, the nursing staff, medical assistants, pharmacist, and assistant pharmacists, laboratory technologists and health attendants. Instrument developed Manaf (2003) with established psychometric properties was employed for this study. The instrument measures eight factors of quality management namely leadership and management commitment, supplier partnership, continuous improvement, and employee involvement and training, management by fact, strategic planning, teamwork, and quality assurance. Practices was found to be highest for continuous improvement, followed by strategic planning, quality assurance and teamwork respectively. Overall practice of quality management also has a high mean score of 3.90. They also have positive perception on the outcome of quality management implementation.
format	Book Chapter
author	Abd. Manaf, Noor Hazilah
author_facet	Abd. Manaf, Noor Hazilah
author_sort	Abd. Manaf, Noor Hazilah
title	Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital
title_short	Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital
title_full	Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital
title_fullStr	Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital
title_full_unstemmed	Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital
title_sort	practice of quality management in an msqh accredited hospital: a case study on bentong hospital
publisher	IIUM Press
publishDate	2009
url	http://irep.iium.edu.my/7065/ http://irep.iium.edu.my/7065/ http://irep.iium.edu.my/7065/2/Practice_of_Quality_Management_in_an_MSQH_Accredited_Hospital_-_A_Case_Study_on_Bentong_Hospital.pdf
first_indexed	2023-09-18T20:16:19Z
last_indexed	2023-09-18T20:16:19Z
_version_	1777407811253174272

Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital

Similar Items