Total Quality Management for Islamic financial institutions

Total Quality Management for Islamic financial institutions

The book deals with the issues how TQM principles can be applied to improve quality for Islamic financial institutions. There are 8 chapters, 1. Introduction to TQM, 2. Customer Satisfaction, 3. Engaging Employees through Suggestion System, 4. Continuous Improvement, 5. Benchmarking, 6. National Qua...

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Bibliographic Details
Main Author: Islam, Rafikul
Format: Book
Language:English
Published: International Council of Islamic Financial Educators 2016
Subjects:
HG1501 Banking
HG3368 Islamic Banking and Finance
Online Access:http://irep.iium.edu.my/69498/
http://irep.iium.edu.my/69498/1/ICIFE%20Book.pdf
id iium-69498
recordtype eprints
spelling iium-694982019-01-29T07:59:40Z http://irep.iium.edu.my/69498/ Total Quality Management for Islamic financial institutions Islam, Rafikul HG1501 Banking HG3368 Islamic Banking and Finance The book deals with the issues how TQM principles can be applied to improve quality for Islamic financial institutions. There are 8 chapters, 1. Introduction to TQM, 2. Customer Satisfaction, 3. Engaging Employees through Suggestion System, 4. Continuous Improvement, 5. Benchmarking, 6. National Quality Awards, 7. Quality Function Deployment, 8. Six Sigma Program. In addition to discussing the TQM principles, the author has shown how these principles can be applied to Islamic financial institutions by means of examples. The book is expected to be useful guide to the Islamic banking practitioners. International Council of Islamic Financial Educators 2016 Book PeerReviewed application/pdf en http://irep.iium.edu.my/69498/1/ICIFE%20Book.pdf Islam, Rafikul (2016) Total Quality Management for Islamic financial institutions. International Council of Islamic Financial Educators, Kuala Lumpur. ISBN 978-967-467-003-0
repository_type Digital Repository
institution_category Local University
institution International Islamic University Malaysia
building IIUM Repository
collection Online Access
language English
topic HG1501 Banking
HG3368 Islamic Banking and Finance
spellingShingle HG1501 Banking
HG3368 Islamic Banking and Finance
Islam, Rafikul
Total Quality Management for Islamic financial institutions
description The book deals with the issues how TQM principles can be applied to improve quality for Islamic financial institutions. There are 8 chapters, 1. Introduction to TQM, 2. Customer Satisfaction, 3. Engaging Employees through Suggestion System, 4. Continuous Improvement, 5. Benchmarking, 6. National Quality Awards, 7. Quality Function Deployment, 8. Six Sigma Program. In addition to discussing the TQM principles, the author has shown how these principles can be applied to Islamic financial institutions by means of examples. The book is expected to be useful guide to the Islamic banking practitioners.
format Book
author Islam, Rafikul
author_facet Islam, Rafikul
author_sort Islam, Rafikul
title Total Quality Management for Islamic financial institutions
title_short Total Quality Management for Islamic financial institutions
title_full Total Quality Management for Islamic financial institutions
title_fullStr Total Quality Management for Islamic financial institutions
title_full_unstemmed Total Quality Management for Islamic financial institutions
title_sort total quality management for islamic financial institutions
publisher International Council of Islamic Financial Educators
publishDate 2016
url http://irep.iium.edu.my/69498/
http://irep.iium.edu.my/69498/1/ICIFE%20Book.pdf
first_indexed 2023-09-18T21:38:39Z
last_indexed 2023-09-18T21:38:39Z
_version_ 1777412991148359680

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