Hijabophobia: a closed eye challenge towards Muslim friendly hospitality services in Malaysia

This research analyses the existence of hijabophobia in relation to Muslim-friendly hospitality services in Malaysia. By looking into the current practices of hospitality industry (specifically by looking into customer services of hotels) in Malaysia, this research investigates: (i) what is meant by...

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Main Authors:	Mohd. Zain, Nor Razinah, Hassan, Rusni, Finieli, Salsabilla Terra
Format:	Article
Language:	English
Published:	USIM 2018
Subjects:	H10 Societies
Online Access:	http://irep.iium.edu.my/68955/ http://irep.iium.edu.my/68955/ http://irep.iium.edu.my/68955/1/68955-hijabophobia%20a%20closed%20eye%20challenge.pdf

id	iium-68955
recordtype	eprints
spelling	iium-689552018-12-27T08:55:12Z http://irep.iium.edu.my/68955/ Hijabophobia: a closed eye challenge towards Muslim friendly hospitality services in Malaysia Mohd. Zain, Nor Razinah Hassan, Rusni Finieli, Salsabilla Terra H10 Societies This research analyses the existence of hijabophobia in relation to Muslim-friendly hospitality services in Malaysia. By looking into the current practices of hospitality industry (specifically by looking into customer services of hotels) in Malaysia, this research investigates: (i) what is meant by hijabophobia? (ii) nature of hijabophobia under the purview of Malaysian laws; (iii) the impacts of hijabophobia in the employments and customer services; and (iv) the countermeasures to eliminate hijabophobia in the hospitality industry in Malaysia. This exploratory research utilises the doctrinal legal methods and the collected real experiences that are obtained through qualitative interviews. Based on the researchers’ preliminary investigation, there is existence of hijabophobia in the customer services of hotels and their employment in Malaysia. Such existence of hijabophobia is promoted through the hotels’ policies; and sometimes under unwritten but well acceptable standard of operations and practices. Unfortunately, since this research is carried out only based on preliminary findings, the researchers are unable to provide the frequency of occurrences for the hijabophobic practices in their customer services or employments. Here, the researchers suggest for an in-depth investigation on the policies and standard of operation or practices of each and every hotels in Malaysia. This is also necessary to evaluate the extent of Muslim-friendly hospitality services applied in these hotels. USIM 2018-12 Article PeerReviewed application/pdf en http://irep.iium.edu.my/68955/1/68955-hijabophobia%20a%20closed%20eye%20challenge.pdf Mohd. Zain, Nor Razinah and Hassan, Rusni and Finieli, Salsabilla Terra (2018) Hijabophobia: a closed eye challenge towards Muslim friendly hospitality services in Malaysia. Malaysian Journal Shariah and Law, 8 (2). pp. 1-9. ISSN 1985-7454 E-ISSN 2590-4396 http://mjsl.usim.edu.my/index.php/jurnalmjsl/article/view/87/89
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	H10 Societies
spellingShingle	H10 Societies Mohd. Zain, Nor Razinah Hassan, Rusni Finieli, Salsabilla Terra Hijabophobia: a closed eye challenge towards Muslim friendly hospitality services in Malaysia
description	This research analyses the existence of hijabophobia in relation to Muslim-friendly hospitality services in Malaysia. By looking into the current practices of hospitality industry (specifically by looking into customer services of hotels) in Malaysia, this research investigates: (i) what is meant by hijabophobia? (ii) nature of hijabophobia under the purview of Malaysian laws; (iii) the impacts of hijabophobia in the employments and customer services; and (iv) the countermeasures to eliminate hijabophobia in the hospitality industry in Malaysia. This exploratory research utilises the doctrinal legal methods and the collected real experiences that are obtained through qualitative interviews. Based on the researchers’ preliminary investigation, there is existence of hijabophobia in the customer services of hotels and their employment in Malaysia. Such existence of hijabophobia is promoted through the hotels’ policies; and sometimes under unwritten but well acceptable standard of operations and practices. Unfortunately, since this research is carried out only based on preliminary findings, the researchers are unable to provide the frequency of occurrences for the hijabophobic practices in their customer services or employments. Here, the researchers suggest for an in-depth investigation on the policies and standard of operation or practices of each and every hotels in Malaysia. This is also necessary to evaluate the extent of Muslim-friendly hospitality services applied in these hotels.
format	Article
author	Mohd. Zain, Nor Razinah Hassan, Rusni Finieli, Salsabilla Terra
author_facet	Mohd. Zain, Nor Razinah Hassan, Rusni Finieli, Salsabilla Terra
author_sort	Mohd. Zain, Nor Razinah
title	Hijabophobia: a closed eye challenge towards Muslim friendly hospitality services in Malaysia
title_short	Hijabophobia: a closed eye challenge towards Muslim friendly hospitality services in Malaysia
title_full	Hijabophobia: a closed eye challenge towards Muslim friendly hospitality services in Malaysia
title_fullStr	Hijabophobia: a closed eye challenge towards Muslim friendly hospitality services in Malaysia
title_full_unstemmed	Hijabophobia: a closed eye challenge towards Muslim friendly hospitality services in Malaysia
title_sort	hijabophobia: a closed eye challenge towards muslim friendly hospitality services in malaysia
publisher	USIM
publishDate	2018
url	http://irep.iium.edu.my/68955/ http://irep.iium.edu.my/68955/ http://irep.iium.edu.my/68955/1/68955-hijabophobia%20a%20closed%20eye%20challenge.pdf
first_indexed	2023-09-18T21:37:51Z
last_indexed	2023-09-18T21:37:51Z
_version_	1777412941479411712

Hijabophobia: a closed eye challenge towards Muslim friendly hospitality services in Malaysia

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