Parents’ satisfaction on children’s dental care received at the Kulliyyah of Dentistry, International Islamic University Malaysia.

Introduction: Part of the undergraduate training in dental school is treating dental patients under close supervision of trained supervisors. Islam emphasises the highest quality in service rendered. Aim: To evaluate parent’s satisfaction with their children’s dental care provided by undergraduate...

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Main Authors:	Harun, Nor Asilah, Abu Kassim, Noor Lide, Muhannad Kashmoola, Sayfaldeen, Ghazali, Ahmad Badruddin
Format:	Article
Language:	English
Published:	Intenational Islamic University Malaysia 2018
Subjects:	RK Dentistry
Online Access:	http://irep.iium.edu.my/66976/ http://irep.iium.edu.my/66976/ http://irep.iium.edu.my/66976/1/Pages-from-2WCII-SI2-059-%20asilah%20article.pdf

id	iium-66976
recordtype	eprints
spelling	iium-669762018-10-23T06:11:44Z http://irep.iium.edu.my/66976/ Parents’ satisfaction on children’s dental care received at the Kulliyyah of Dentistry, International Islamic University Malaysia. Harun, Nor Asilah Abu Kassim, Noor Lide Muhannad Kashmoola, Sayfaldeen Ghazali, Ahmad Badruddin RK Dentistry Introduction: Part of the undergraduate training in dental school is treating dental patients under close supervision of trained supervisors. Islam emphasises the highest quality in service rendered. Aim: To evaluate parent’s satisfaction with their children’s dental care provided by undergraduate dental students at the Student Polyclinic, Kulliyyah of Dentistry (KOD), International Islamic University Malaysia (IIUM). Materials and Methodology: This is a cross-sectional descriptive study. A self-administered questionnaire with questions on accessibility and availability, physical environment, service quality, interpersonal communication, cost of treatment, efficacy and treatment outcome was distributed to parents whose children received dental treatment anytime January 2013 to October 2013. Data collected was analysed using the Independent Sample T-Test, and Mann-Whitney Test. Results: 70 questionnaires were completed and analysed. The results showed that the average level of parental satisfaction was high. The parents were most satisfied with students’ interpersonal communication. The level of satisfaction of parents of female children is higher than parents of male children although the difference was not significant. No significant differences were found in relation to which parent accompanied the child for treatment and the parent’s education level. However, the parent’s level of satisfaction is associated with type of occupation, where non-health-related workers expressed higher level of satisfaction (p < 0.05). Conclusion: Parents were generally satisfied with the care that their children received, mainly with the aspect of students’ interpersonal communication and physical environment of the clinic. The results also indicated that level of satisfaction is associated with the nature of the parent’s occupation. Intenational Islamic University Malaysia 2018-10 Article PeerReviewed application/pdf en http://irep.iium.edu.my/66976/1/Pages-from-2WCII-SI2-059-%20asilah%20article.pdf Harun, Nor Asilah and Abu Kassim, Noor Lide and Muhannad Kashmoola, Sayfaldeen and Ghazali, Ahmad Badruddin (2018) Parents’ satisfaction on children’s dental care received at the Kulliyyah of Dentistry, International Islamic University Malaysia. International Medical Journal Malaysia, 17 (Special Issue No 2). pp. 59-66. ISSN 1823-4631 http://iiumedic.net/imjm/v1/download/volume_17_special_issue_2/Pages-from-2WCII-SI2-059.pdf
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	RK Dentistry
spellingShingle	RK Dentistry Harun, Nor Asilah Abu Kassim, Noor Lide Muhannad Kashmoola, Sayfaldeen Ghazali, Ahmad Badruddin Parents’ satisfaction on children’s dental care received at the Kulliyyah of Dentistry, International Islamic University Malaysia.
description	Introduction: Part of the undergraduate training in dental school is treating dental patients under close supervision of trained supervisors. Islam emphasises the highest quality in service rendered. Aim: To evaluate parent’s satisfaction with their children’s dental care provided by undergraduate dental students at the Student Polyclinic, Kulliyyah of Dentistry (KOD), International Islamic University Malaysia (IIUM). Materials and Methodology: This is a cross-sectional descriptive study. A self-administered questionnaire with questions on accessibility and availability, physical environment, service quality, interpersonal communication, cost of treatment, efficacy and treatment outcome was distributed to parents whose children received dental treatment anytime January 2013 to October 2013. Data collected was analysed using the Independent Sample T-Test, and Mann-Whitney Test. Results: 70 questionnaires were completed and analysed. The results showed that the average level of parental satisfaction was high. The parents were most satisfied with students’ interpersonal communication. The level of satisfaction of parents of female children is higher than parents of male children although the difference was not significant. No significant differences were found in relation to which parent accompanied the child for treatment and the parent’s education level. However, the parent’s level of satisfaction is associated with type of occupation, where non-health-related workers expressed higher level of satisfaction (p < 0.05). Conclusion: Parents were generally satisfied with the care that their children received, mainly with the aspect of students’ interpersonal communication and physical environment of the clinic. The results also indicated that level of satisfaction is associated with the nature of the parent’s occupation.
format	Article
author	Harun, Nor Asilah Abu Kassim, Noor Lide Muhannad Kashmoola, Sayfaldeen Ghazali, Ahmad Badruddin
author_facet	Harun, Nor Asilah Abu Kassim, Noor Lide Muhannad Kashmoola, Sayfaldeen Ghazali, Ahmad Badruddin
author_sort	Harun, Nor Asilah
title	Parents’ satisfaction on children’s dental care received at the Kulliyyah of Dentistry, International Islamic University Malaysia.
title_short	Parents’ satisfaction on children’s dental care received at the Kulliyyah of Dentistry, International Islamic University Malaysia.
title_full	Parents’ satisfaction on children’s dental care received at the Kulliyyah of Dentistry, International Islamic University Malaysia.
title_fullStr	Parents’ satisfaction on children’s dental care received at the Kulliyyah of Dentistry, International Islamic University Malaysia.
title_full_unstemmed	Parents’ satisfaction on children’s dental care received at the Kulliyyah of Dentistry, International Islamic University Malaysia.
title_sort	parents’ satisfaction on children’s dental care received at the kulliyyah of dentistry, international islamic university malaysia.
publisher	Intenational Islamic University Malaysia
publishDate	2018
url	http://irep.iium.edu.my/66976/ http://irep.iium.edu.my/66976/ http://irep.iium.edu.my/66976/1/Pages-from-2WCII-SI2-059-%20asilah%20article.pdf
first_indexed	2023-09-18T21:35:05Z
last_indexed	2023-09-18T21:35:05Z
_version_	1777412767288918016

Parents’ satisfaction on children’s dental care received at the Kulliyyah of Dentistry, International Islamic University Malaysia.

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