Policy and strategy for quality improvement: a study on the Chittagong City Corporation, Bangladesh

Abstract: The overall policy and strategies of an organization i.e. employee policy or employee development strategies, resource management as well as monitoring and control strategies characteristically have an effect on the quality management of a particular organization. These policies usually a...

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Main Author:	Quddus, S. M. Abdul
Format:	Conference or Workshop Item
Language:	English English
Published:	2018
Subjects:	H96 Public policy (General), Policy sciences
Online Access:	http://irep.iium.edu.my/66744/ http://irep.iium.edu.my/66744/1/Conference%20info%20for%20IREP.pdf http://irep.iium.edu.my/66744/2/Certificate%20of%20presentation_Dr%20Quddus.pdf

id	iium-66744
recordtype	eprints
spelling	iium-667442018-11-15T03:05:35Z http://irep.iium.edu.my/66744/ Policy and strategy for quality improvement: a study on the Chittagong City Corporation, Bangladesh Quddus, S. M. Abdul H96 Public policy (General), Policy sciences Abstract: The overall policy and strategies of an organization i.e. employee policy or employee development strategies, resource management as well as monitoring and control strategies characteristically have an effect on the quality management of a particular organization. These policies usually also have impact on the stakeholders i.e. satisfaction of the wider community and employees of the particular organization. The aim of this paper is to examine the policy and strategies of the Chittagong City Corporation for quality improvement and how these policy and strategies impact on the needs of its stakeholders. This paper is guided by the EFQM model as the theoretical underpinning that provides specific enabler criteria of quality management of organizations such as employee policy, development of partnerships and resource management, and the monitoring of strategies of an organization. These enabler criteria help to explain the ways in which total quality management (TQM) is implemented in any organization (Legido-Quigley, 2008). Data for this study was collected from a total of 142 participants, including selective officials of the Chittagong City Corporation (CCC), city dwellers, government officials and civil society representatives by using a structured questionnaire. In relation to this study, both quantitative and qualitative data collection methods were used to gather and analyze information. The findings of this study thus reveal that the CCC has failed to convey clearly its quality mission and objectives to its employees at all levels. The CCC has also failed to spread its organizational quality goals to the city's residents since it has no effective mechanism to exchange views or engage in dialogue with them. In addition, different staffs have different understandings of the quality objectives of the organization. However there does indeed exist some systems for a sort of systematic assessment of organizational effectiveness, benchmarking techniques, self-assessment processes and information systems in the CCC to promote continuous improvement. 2018-10-03 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/66744/1/Conference%20info%20for%20IREP.pdf application/pdf en http://irep.iium.edu.my/66744/2/Certificate%20of%20presentation_Dr%20Quddus.pdf Quddus, S. M. Abdul (2018) Policy and strategy for quality improvement: a study on the Chittagong City Corporation, Bangladesh. In: International Conference on Religion, Culture and Governance in the Contemporary World (ICRCG 2018), 3rd-4th October 2018, Kuala Lumpur. (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	H96 Public policy (General), Policy sciences
spellingShingle	H96 Public policy (General), Policy sciences Quddus, S. M. Abdul Policy and strategy for quality improvement: a study on the Chittagong City Corporation, Bangladesh
description	Abstract: The overall policy and strategies of an organization i.e. employee policy or employee development strategies, resource management as well as monitoring and control strategies characteristically have an effect on the quality management of a particular organization. These policies usually also have impact on the stakeholders i.e. satisfaction of the wider community and employees of the particular organization. The aim of this paper is to examine the policy and strategies of the Chittagong City Corporation for quality improvement and how these policy and strategies impact on the needs of its stakeholders. This paper is guided by the EFQM model as the theoretical underpinning that provides specific enabler criteria of quality management of organizations such as employee policy, development of partnerships and resource management, and the monitoring of strategies of an organization. These enabler criteria help to explain the ways in which total quality management (TQM) is implemented in any organization (Legido-Quigley, 2008). Data for this study was collected from a total of 142 participants, including selective officials of the Chittagong City Corporation (CCC), city dwellers, government officials and civil society representatives by using a structured questionnaire. In relation to this study, both quantitative and qualitative data collection methods were used to gather and analyze information. The findings of this study thus reveal that the CCC has failed to convey clearly its quality mission and objectives to its employees at all levels. The CCC has also failed to spread its organizational quality goals to the city's residents since it has no effective mechanism to exchange views or engage in dialogue with them. In addition, different staffs have different understandings of the quality objectives of the organization. However there does indeed exist some systems for a sort of systematic assessment of organizational effectiveness, benchmarking techniques, self-assessment processes and information systems in the CCC to promote continuous improvement.
format	Conference or Workshop Item
author	Quddus, S. M. Abdul
author_facet	Quddus, S. M. Abdul
author_sort	Quddus, S. M. Abdul
title	Policy and strategy for quality improvement: a study on the Chittagong City Corporation, Bangladesh
title_short	Policy and strategy for quality improvement: a study on the Chittagong City Corporation, Bangladesh
title_full	Policy and strategy for quality improvement: a study on the Chittagong City Corporation, Bangladesh
title_fullStr	Policy and strategy for quality improvement: a study on the Chittagong City Corporation, Bangladesh
title_full_unstemmed	Policy and strategy for quality improvement: a study on the Chittagong City Corporation, Bangladesh
title_sort	policy and strategy for quality improvement: a study on the chittagong city corporation, bangladesh
publishDate	2018
url	http://irep.iium.edu.my/66744/ http://irep.iium.edu.my/66744/1/Conference%20info%20for%20IREP.pdf http://irep.iium.edu.my/66744/2/Certificate%20of%20presentation_Dr%20Quddus.pdf
first_indexed	2023-09-18T21:34:47Z
last_indexed	2023-09-18T21:34:47Z
_version_	1777412748349538304

Policy and strategy for quality improvement: a study on the Chittagong City Corporation, Bangladesh

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