Developing a hierarchical model based on quality dimensions to enhance business excellence in hotel industry of Bangladesh
This study develops a model based on Malcolm Baldrige National Quality Award (MBNQA) that enables ranking of the quality dimensions for achieving business excellence in the hotel industry of Bangladesh. The study adopted a sequential mix method approach. Semi structured interviews with 24 participan...
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English English |
| Published: |
Academy for Global Business Advances (AGBA)
2017
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/65975/ http://irep.iium.edu.my/65975/ http://irep.iium.edu.my/65975/1/AGBA%20in%20Kenya.pdf http://irep.iium.edu.my/65975/24/65975%20Developing%20a%20hierarchical%20model%20based%20on%20quality%20dimensions%20to%20enhance%20business%20excellence%20in%20hotel%20industry.pdf |