Constant connectivity and communication stress

The ever-increasing use of electronic and mobile technology has its positive as well as negative consequences. While the technology has improved the work efficiency and performance, it also has diminished the work and personal life boundaries. There is a growing expectation that employees should att...

Full description

Bibliographic Details
Main Authors:	Hassan, Arif, Ali, Syed Ahmed
Format:	Article
Language:	English
Published:	Malaysian Institute of Management 2017
Subjects:	HD28 Management. Industrial Management HF5001 Business. Business Administration HF5546 Office management HF5549 Personnel management
Online Access:	http://irep.iium.edu.my/63580/ http://irep.iium.edu.my/63580/ http://irep.iium.edu.my/63580/1/MRR%20Pub.pdf

id	iium-63580
recordtype	eprints
spelling	iium-635802018-05-17T01:00:22Z http://irep.iium.edu.my/63580/ Constant connectivity and communication stress Hassan, Arif Ali, Syed Ahmed HD28 Management. Industrial Management HF5001 Business. Business Administration HF5546 Office management HF5549 Personnel management The ever-increasing use of electronic and mobile technology has its positive as well as negative consequences. While the technology has improved the work efficiency and performance, it also has diminished the work and personal life boundaries. There is a growing expectation that employees should attend to the messages immediately anytime whether on duty or off duty. Such a work norm may result in communication stress. The paper examines some of these issues in Malaysia through a survey that included 260 employees from a variety of industry, organizations, and job levels who volunteered to participate in the study. The findings indicate that the constant connectivity in terms of frequency (Always or Most of the days) is experienced by more than 50% of the employees, though not all messages were urgent yet almost the same number reported responding to the calls immediately. This possibly has contributed to stress as a significant relationship was found between maintaining constant connectivity with work and communication-related stress. However, no significant outcome in terms of job satisfaction, life satisfaction, work climate, and supervisory behavior was found as a result of after work hour connectivity. Malaysian Institute of Management 2017 Article PeerReviewed application/pdf en http://irep.iium.edu.my/63580/1/MRR%20Pub.pdf Hassan, Arif and Ali, Syed Ahmed (2017) Constant connectivity and communication stress. Malaysian Management Review, 52 (2). pp. 1-9. ISSN 0025-1348 http://www.mim.org.my/publications/management-review/
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HD28 Management. Industrial Management HF5001 Business. Business Administration HF5546 Office management HF5549 Personnel management
spellingShingle	HD28 Management. Industrial Management HF5001 Business. Business Administration HF5546 Office management HF5549 Personnel management Hassan, Arif Ali, Syed Ahmed Constant connectivity and communication stress
description	The ever-increasing use of electronic and mobile technology has its positive as well as negative consequences. While the technology has improved the work efficiency and performance, it also has diminished the work and personal life boundaries. There is a growing expectation that employees should attend to the messages immediately anytime whether on duty or off duty. Such a work norm may result in communication stress. The paper examines some of these issues in Malaysia through a survey that included 260 employees from a variety of industry, organizations, and job levels who volunteered to participate in the study. The findings indicate that the constant connectivity in terms of frequency (Always or Most of the days) is experienced by more than 50% of the employees, though not all messages were urgent yet almost the same number reported responding to the calls immediately. This possibly has contributed to stress as a significant relationship was found between maintaining constant connectivity with work and communication-related stress. However, no significant outcome in terms of job satisfaction, life satisfaction, work climate, and supervisory behavior was found as a result of after work hour connectivity.
format	Article
author	Hassan, Arif Ali, Syed Ahmed
author_facet	Hassan, Arif Ali, Syed Ahmed
author_sort	Hassan, Arif
title	Constant connectivity and communication stress
title_short	Constant connectivity and communication stress
title_full	Constant connectivity and communication stress
title_fullStr	Constant connectivity and communication stress
title_full_unstemmed	Constant connectivity and communication stress
title_sort	constant connectivity and communication stress
publisher	Malaysian Institute of Management
publishDate	2017
url	http://irep.iium.edu.my/63580/ http://irep.iium.edu.my/63580/ http://irep.iium.edu.my/63580/1/MRR%20Pub.pdf
first_indexed	2023-09-18T21:30:10Z
last_indexed	2023-09-18T21:30:10Z
_version_	1777412457979969536

Constant connectivity and communication stress

Similar Items