“How can I help you?”: communication skills of front desk officers
This paper describes a study which investigated the communication skills of front desk officers at a Malaysian higher learning institution. Using verbal recordings, interviews and researcher’s observation and annotation, data was collected from conversation between administrative staff and internati...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English English English English |
| Published: |
2018
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/62717/ http://irep.iium.edu.my/62717/2/MULAC%202018%20Prog%20Book.pdf http://irep.iium.edu.my/62717/3/NOTIFICATION%20107.pdf http://irep.iium.edu.my/62717/18/Ppt%20MULA%20CON%20%28version%20A%29.pdf http://irep.iium.edu.my/62717/19/MULAC%20Cert%202018.pdf |