Measuring quality performance between public and private hospitals in Malaysia

Abstract Purpose – This study aims to measure quality performance of the Malaysian hospitals based on eight items, namely, progress of quality management, medical service cost, reduce errors in medical services, patient waiting time, reduce waste in processes, patient complaint, employee job sati...

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Main Authors:	Ahmed, Selim, Abd Manaf, Noor Hazilah, Islam, Rafikul
Format:	Article
Language:	English English
Published:	Emerald 2017
Subjects:	RA966 Medical Centers. Hospitals. Dispensaries. Clinics
Online Access:	http://irep.iium.edu.my/60797/ http://irep.iium.edu.my/60797/1/SELIM%20IJQSS.pdf http://irep.iium.edu.my/60797/7/60797_Measuring%20quality%20performance_scopus.pdf

id	iium-60797
recordtype	eprints
spelling	iium-607972018-05-18T03:58:54Z http://irep.iium.edu.my/60797/ Measuring quality performance between public and private hospitals in Malaysia Ahmed, Selim Abd Manaf, Noor Hazilah Islam, Rafikul RA966 Medical Centers. Hospitals. Dispensaries. Clinics Abstract Purpose – This study aims to measure quality performance of the Malaysian hospitals based on eight items, namely, progress of quality management, medical service cost, reduce errors in medical services, patient waiting time, reduce waste in processes, patient complaint, employee job satisfaction and patient satisfaction. Mainly, it identifies difference or conformance between public and private hospitals on quality performance. Design/methodology/approach – This study distributed 1,007 self-administered survey questionnaires to the hospital staff (i.e. doctors, nurses, pharmacists and medical laboratory technologists), resulting in 438 useful responses (43.5 per cent response rate). Research data were analysed based on descriptive analysis and independent samples’ t-tests using SPSS version 23. Findings – The findings of this study indicate that there are significant differences between public and private hospital staff on progress of quality improvement process, patient satisfaction and cost of the medical services. Private hospital staff believed that their hospital’s quality management process and patient satisfaction has been improved over the past years compared to public hospital. However, private hospital staff does not perceive their medical service cost has been reduced over the past years compared to public hospital. Research limitations/implications – This research focused solely on quality performance of the Malaysian health sector and, thus, the results might not be applicable to other countries. Originality/value – Present research findings provide guidelines for enhancing quality performance in Malaysian public and private healthcare sectors and other countries. Keywords Malaysia, Quality performance, Private hospital, Public hospital Paper type Research paper Emerald 2017 Article PeerReviewed application/pdf en http://irep.iium.edu.my/60797/1/SELIM%20IJQSS.pdf application/pdf en http://irep.iium.edu.my/60797/7/60797_Measuring%20quality%20performance_scopus.pdf Ahmed, Selim and Abd Manaf, Noor Hazilah and Islam, Rafikul (2017) Measuring quality performance between public and private hospitals in Malaysia. International Journal of Quality and Service Sciences, 9 (2). pp. 218-228. ISSN 1756-669X E-ISSN 1756-6703
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	RA966 Medical Centers. Hospitals. Dispensaries. Clinics
spellingShingle	RA966 Medical Centers. Hospitals. Dispensaries. Clinics Ahmed, Selim Abd Manaf, Noor Hazilah Islam, Rafikul Measuring quality performance between public and private hospitals in Malaysia
description	Abstract Purpose – This study aims to measure quality performance of the Malaysian hospitals based on eight items, namely, progress of quality management, medical service cost, reduce errors in medical services, patient waiting time, reduce waste in processes, patient complaint, employee job satisfaction and patient satisfaction. Mainly, it identifies difference or conformance between public and private hospitals on quality performance. Design/methodology/approach – This study distributed 1,007 self-administered survey questionnaires to the hospital staff (i.e. doctors, nurses, pharmacists and medical laboratory technologists), resulting in 438 useful responses (43.5 per cent response rate). Research data were analysed based on descriptive analysis and independent samples’ t-tests using SPSS version 23. Findings – The findings of this study indicate that there are significant differences between public and private hospital staff on progress of quality improvement process, patient satisfaction and cost of the medical services. Private hospital staff believed that their hospital’s quality management process and patient satisfaction has been improved over the past years compared to public hospital. However, private hospital staff does not perceive their medical service cost has been reduced over the past years compared to public hospital. Research limitations/implications – This research focused solely on quality performance of the Malaysian health sector and, thus, the results might not be applicable to other countries. Originality/value – Present research findings provide guidelines for enhancing quality performance in Malaysian public and private healthcare sectors and other countries. Keywords Malaysia, Quality performance, Private hospital, Public hospital Paper type Research paper
format	Article
author	Ahmed, Selim Abd Manaf, Noor Hazilah Islam, Rafikul
author_facet	Ahmed, Selim Abd Manaf, Noor Hazilah Islam, Rafikul
author_sort	Ahmed, Selim
title	Measuring quality performance between public and private hospitals in Malaysia
title_short	Measuring quality performance between public and private hospitals in Malaysia
title_full	Measuring quality performance between public and private hospitals in Malaysia
title_fullStr	Measuring quality performance between public and private hospitals in Malaysia
title_full_unstemmed	Measuring quality performance between public and private hospitals in Malaysia
title_sort	measuring quality performance between public and private hospitals in malaysia
publisher	Emerald
publishDate	2017
url	http://irep.iium.edu.my/60797/ http://irep.iium.edu.my/60797/1/SELIM%20IJQSS.pdf http://irep.iium.edu.my/60797/7/60797_Measuring%20quality%20performance_scopus.pdf
first_indexed	2023-09-18T21:26:11Z
last_indexed	2023-09-18T21:26:11Z
_version_	1777412207057829888

Measuring quality performance between public and private hospitals in Malaysia

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