Job quality and turnover intention among ICT employees in Malaysia: employees’ affective commitment as mediator and age as moderator

The paper is based on the concern that rate of turnover of Information and communication technology (ICT) employees in Malaysia is alarmingly high. The study examined the role of job quality as the determinant of turnover. It also examined the relationship between job quality and affective commitmen...

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Main Authors:	Hassan, Arif, Juhdi, Nurita, Mustaffa, Nur Fariza
Format:	Conference or Workshop Item
Language:	English
Published:	Asian Academy of Management, Universiti Sains Malaysia 2017
Subjects:	HD28 Management. Industrial Management
Online Access:	http://irep.iium.edu.my/60784/ http://irep.iium.edu.my/60784/ http://irep.iium.edu.my/60784/1/60784_Job%20quality%20and%20turnover%20intention%20among%20ICT%20employees.pdf

id	iium-60784
recordtype	eprints
spelling	iium-607842018-06-26T02:39:29Z http://irep.iium.edu.my/60784/ Job quality and turnover intention among ICT employees in Malaysia: employees’ affective commitment as mediator and age as moderator Hassan, Arif Juhdi, Nurita Mustaffa, Nur Fariza HD28 Management. Industrial Management The paper is based on the concern that rate of turnover of Information and communication technology (ICT) employees in Malaysia is alarmingly high. The study examined the role of job quality as the determinant of turnover. It also examined the relationship between job quality and affective commitment and how this factor-mediated the relationship between job quality and turnover intention. The study also examined the role of employees age as the moderator between job quality and turnover intention. The sample consisted of 243 ICT employees drawn from a mix of industry. The data were collected with the help of standardized instruments. Results were generally in the expected direction. Among the job quality factors appreciation and advancement, teamwork and empowerment, and work conditions were significantly associated with affective commitment. Appreciation and advancement negatively contributed to turnover intention. Additionally, affective commitment negatively but partially mediated the relationship between appreciation and advancement aspect of the job quality with turnover intention. Age showed a full negative moderation effect in the relationship between appreciation and advancement and turnover intention. Asian Academy of Management, Universiti Sains Malaysia 2017 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/60784/1/60784_Job%20quality%20and%20turnover%20intention%20among%20ICT%20employees.pdf Hassan, Arif and Juhdi, Nurita and Mustaffa, Nur Fariza (2017) Job quality and turnover intention among ICT employees in Malaysia: employees’ affective commitment as mediator and age as moderator. In: 12th Asian Academy of Management International Conference 2017 (AAMC 2017), 6th-9th October 2017, Penang, Malayisa. http://aamc2017.usm.my/
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management Hassan, Arif Juhdi, Nurita Mustaffa, Nur Fariza Job quality and turnover intention among ICT employees in Malaysia: employees’ affective commitment as mediator and age as moderator
description	The paper is based on the concern that rate of turnover of Information and communication technology (ICT) employees in Malaysia is alarmingly high. The study examined the role of job quality as the determinant of turnover. It also examined the relationship between job quality and affective commitment and how this factor-mediated the relationship between job quality and turnover intention. The study also examined the role of employees age as the moderator between job quality and turnover intention. The sample consisted of 243 ICT employees drawn from a mix of industry. The data were collected with the help of standardized instruments. Results were generally in the expected direction. Among the job quality factors appreciation and advancement, teamwork and empowerment, and work conditions were significantly associated with affective commitment. Appreciation and advancement negatively contributed to turnover intention. Additionally, affective commitment negatively but partially mediated the relationship between appreciation and advancement aspect of the job quality with turnover intention. Age showed a full negative moderation effect in the relationship between appreciation and advancement and turnover intention.
format	Conference or Workshop Item
author	Hassan, Arif Juhdi, Nurita Mustaffa, Nur Fariza
author_facet	Hassan, Arif Juhdi, Nurita Mustaffa, Nur Fariza
author_sort	Hassan, Arif
title	Job quality and turnover intention among ICT employees in Malaysia: employees’ affective commitment as mediator and age as moderator
title_short	Job quality and turnover intention among ICT employees in Malaysia: employees’ affective commitment as mediator and age as moderator
title_full	Job quality and turnover intention among ICT employees in Malaysia: employees’ affective commitment as mediator and age as moderator
title_fullStr	Job quality and turnover intention among ICT employees in Malaysia: employees’ affective commitment as mediator and age as moderator
title_full_unstemmed	Job quality and turnover intention among ICT employees in Malaysia: employees’ affective commitment as mediator and age as moderator
title_sort	job quality and turnover intention among ict employees in malaysia: employees’ affective commitment as mediator and age as moderator
publisher	Asian Academy of Management, Universiti Sains Malaysia
publishDate	2017
url	http://irep.iium.edu.my/60784/ http://irep.iium.edu.my/60784/ http://irep.iium.edu.my/60784/1/60784_Job%20quality%20and%20turnover%20intention%20among%20ICT%20employees.pdf
first_indexed	2023-09-18T21:26:10Z
last_indexed	2023-09-18T21:26:10Z
_version_	1777412205866647552

Job quality and turnover intention among ICT employees in Malaysia: employees’ affective commitment as mediator and age as moderator

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