Determinants of quality pledge among five-star hoteliers: a PLS-SEM approach
Abstract:Employee commitment to service quality so-called 'Quality Pledge' initially encompasses an employee's loyalty and their willingness to put an extra effort in their work by following the organizational values which lead them to remain in the organization. Nevertheless, in orde...
| Main Authors: | , , , , |
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| Format: | Conference or Workshop Item |
| Language: | English English English |
| Published: |
2017
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/60628/ http://irep.iium.edu.my/60628/ http://irep.iium.edu.my/60628/1/60628_Determinants%20of%20Quality%20Pledge_abstract.pdf http://irep.iium.edu.my/60628/2/60628_Determinants%20of%20Quality%20Pledge_tentative.pdf http://irep.iium.edu.my/60628/13/60628_Determinants%20of%20Quality%20Pledge_scopus.pdf |