The role of leadership in promoting quality management: a study on the Chittagong City Corporation, Bangladesh

Leadership plays a crucial role in ensuring quality management in an organization. The purpose of this article is to examine the roles of leadership in quality management relating to the Chittagong City Corporation (CCC), one of the major urban government units in Bangladesh. This study is guided by...

Full description

Bibliographic Details
Main Authors:	Quddus, S. M. Abdul, Ahmed, Nisar Uddin
Format:	Article
Language:	English
Published:	IIUM Press, International Islamic University Malaysia 2017
Subjects:	JF20 Political institutions and public administration
Online Access:	http://irep.iium.edu.my/60498/ http://irep.iium.edu.my/60498/ http://irep.iium.edu.my/60498/1/60498_The%20role%20of%20leadership%20in%20promoting.pdf

id	iium-60498
recordtype	eprints
spelling	iium-604982018-03-10T15:08:06Z http://irep.iium.edu.my/60498/ The role of leadership in promoting quality management: a study on the Chittagong City Corporation, Bangladesh Quddus, S. M. Abdul Ahmed, Nisar Uddin JF20 Political institutions and public administration Leadership plays a crucial role in ensuring quality management in an organization. The purpose of this article is to examine the roles of leadership in quality management relating to the Chittagong City Corporation (CCC), one of the major urban government units in Bangladesh. This study is guided by the European Foundation of Quality Management (EFQM) model, which is a quality assessment tool designed to evaluate an organization’s quality management capacity. This paper will focus on the role of leadership because it is one of the major “enabler” components of the EFQM model for quality management. When talking about quality management in an organization, leaders develop and facilitate the achievement of the mission and vision of the organization. They also develop organizational values and systems required for sustainable success and implement these via their actions and behaviours. In relation to this study, both quantitative and qualitative data collection methods were used to gather and analyse that information. Quantitative data were collected from a total of 142 participants, including selective Chittagong City Corporation officials, city inhabitants, government officials and NGO and civil society personnel by using a structured questionnaire. The findings of this study reveal that the CCC leadership has played a positive role in their interaction with the customers, partners and representatives of society. Data also revealed that the leaders of CCC reinforce a culture of improvement in their support of staff and they tend to identify and promote organizational change. However, our data also found that leaders/managers of CCC are not aware of the necessity to develop the mission, vision, values and ethics of quality management in the organization and they lack the quality or capacity to be a proper role model for a culture of excellence, even though they are personally involved in the development, implementation and continuous improvement process of the CCC. This study suggests that the leaders/managers of CCC need to develop a properly structured organizational mission, vision, value framework and system that is essential to improve the quality of management in the organization. IIUM Press, International Islamic University Malaysia 2017 Article PeerReviewed application/pdf en http://irep.iium.edu.my/60498/1/60498_The%20role%20of%20leadership%20in%20promoting.pdf Quddus, S. M. Abdul and Ahmed, Nisar Uddin (2017) The role of leadership in promoting quality management: a study on the Chittagong City Corporation, Bangladesh. Intellectual Discourse, 25 (Special issue). pp. 677-685. ISSN 0128-4878 E-ISSN 2289-5639 http://journals.iium.edu.my/intdiscourse/index.php/islam/article/view/1066
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	JF20 Political institutions and public administration
spellingShingle	JF20 Political institutions and public administration Quddus, S. M. Abdul Ahmed, Nisar Uddin The role of leadership in promoting quality management: a study on the Chittagong City Corporation, Bangladesh
description	Leadership plays a crucial role in ensuring quality management in an organization. The purpose of this article is to examine the roles of leadership in quality management relating to the Chittagong City Corporation (CCC), one of the major urban government units in Bangladesh. This study is guided by the European Foundation of Quality Management (EFQM) model, which is a quality assessment tool designed to evaluate an organization’s quality management capacity. This paper will focus on the role of leadership because it is one of the major “enabler” components of the EFQM model for quality management. When talking about quality management in an organization, leaders develop and facilitate the achievement of the mission and vision of the organization. They also develop organizational values and systems required for sustainable success and implement these via their actions and behaviours. In relation to this study, both quantitative and qualitative data collection methods were used to gather and analyse that information. Quantitative data were collected from a total of 142 participants, including selective Chittagong City Corporation officials, city inhabitants, government officials and NGO and civil society personnel by using a structured questionnaire. The findings of this study reveal that the CCC leadership has played a positive role in their interaction with the customers, partners and representatives of society. Data also revealed that the leaders of CCC reinforce a culture of improvement in their support of staff and they tend to identify and promote organizational change. However, our data also found that leaders/managers of CCC are not aware of the necessity to develop the mission, vision, values and ethics of quality management in the organization and they lack the quality or capacity to be a proper role model for a culture of excellence, even though they are personally involved in the development, implementation and continuous improvement process of the CCC. This study suggests that the leaders/managers of CCC need to develop a properly structured organizational mission, vision, value framework and system that is essential to improve the quality of management in the organization.
format	Article
author	Quddus, S. M. Abdul Ahmed, Nisar Uddin
author_facet	Quddus, S. M. Abdul Ahmed, Nisar Uddin
author_sort	Quddus, S. M. Abdul
title	The role of leadership in promoting quality management: a study on the Chittagong City Corporation, Bangladesh
title_short	The role of leadership in promoting quality management: a study on the Chittagong City Corporation, Bangladesh
title_full	The role of leadership in promoting quality management: a study on the Chittagong City Corporation, Bangladesh
title_fullStr	The role of leadership in promoting quality management: a study on the Chittagong City Corporation, Bangladesh
title_full_unstemmed	The role of leadership in promoting quality management: a study on the Chittagong City Corporation, Bangladesh
title_sort	role of leadership in promoting quality management: a study on the chittagong city corporation, bangladesh
publisher	IIUM Press, International Islamic University Malaysia
publishDate	2017
url	http://irep.iium.edu.my/60498/ http://irep.iium.edu.my/60498/ http://irep.iium.edu.my/60498/1/60498_The%20role%20of%20leadership%20in%20promoting.pdf
first_indexed	2023-09-18T21:25:47Z
last_indexed	2023-09-18T21:25:47Z
_version_	1777412181530247168

The role of leadership in promoting quality management: a study on the Chittagong City Corporation, Bangladesh

Similar Items