Implementing key performance indicators in a Malaysian local government
Key Performance Indicators (KPIs) is an example of private sector practices developed and implemented in public sector organizations to improve the performance of public services delivery to its optimum level. This paper proposes a case study on one Local Governments (LGs) in Malaysia to investigat...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
Faculty of Economics & Management Universiti Kebangsaan Malaysia
2012
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/59164/ http://irep.iium.edu.my/59164/ http://irep.iium.edu.my/59164/1/IMAC6%20PMS%20in%20LG%20March%202012.pdf |