Implementing key performance indicators in a Malaysian local government

Implementing key performance indicators in a Malaysian local government

Key Performance Indicators (KPIs) is an example of private sector practices developed and implemented in public sector organizations to improve the performance of public services delivery to its optimum level. This paper proposes a case study on one Local Governments (LGs) in Malaysia to investigat...

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Main Authors: Hasbolah, Farhana, Mohd Alwi, Norhayati, Mohamad, Muslim Har Sani
Format: Conference or Workshop Item
Language:English
Published: Faculty of Economics & Management Universiti Kebangsaan Malaysia 2012
Subjects:
HF5001 Business. Business Administration
HJ9701 Public accounting
Online Access:http://irep.iium.edu.my/59164/
http://irep.iium.edu.my/59164/
http://irep.iium.edu.my/59164/1/IMAC6%20PMS%20in%20LG%20March%202012.pdf
id iium-59164
recordtype eprints
spelling iium-591642017-11-09T08:46:03Z http://irep.iium.edu.my/59164/ Implementing key performance indicators in a Malaysian local government Hasbolah, Farhana Mohd Alwi, Norhayati Mohamad, Muslim Har Sani HF5001 Business. Business Administration HJ9701 Public accounting Key Performance Indicators (KPIs) is an example of private sector practices developed and implemented in public sector organizations to improve the performance of public services delivery to its optimum level. This paper proposes a case study on one Local Governments (LGs) in Malaysia to investigate the organizational changes through the development and implementation of KPIs. New Institutional Sociology (NIS) under Institutional Theory shall be used to understand the various institutional pressures faced by the organization during the process of developing and implementing KPIs. This study is expected to provide understandings of the whole process of developing and implementing the process-based KPIs in the local government. Hopefully the study will point out new insights to the development of PMS in Malaysian local government from the perspective of NIS. Faculty of Economics & Management Universiti Kebangsaan Malaysia 2012-03-26 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/59164/1/IMAC6%20PMS%20in%20LG%20March%202012.pdf Hasbolah, Farhana and Mohd Alwi, Norhayati and Mohamad, Muslim Har Sani (2012) Implementing key performance indicators in a Malaysian local government. In: International Management Accounting Conference 6 - Managing Innovation and Sustaining Excellence,, 26th–27th March 2012, Bangi, Selangor. http://www.ukm.my/fep
repository_type Digital Repository
institution_category Local University
institution International Islamic University Malaysia
building IIUM Repository
collection Online Access
language English
topic HF5001 Business. Business Administration
HJ9701 Public accounting
spellingShingle HF5001 Business. Business Administration
HJ9701 Public accounting
Hasbolah, Farhana
Mohd Alwi, Norhayati
Mohamad, Muslim Har Sani
Implementing key performance indicators in a Malaysian local government
description Key Performance Indicators (KPIs) is an example of private sector practices developed and implemented in public sector organizations to improve the performance of public services delivery to its optimum level. This paper proposes a case study on one Local Governments (LGs) in Malaysia to investigate the organizational changes through the development and implementation of KPIs. New Institutional Sociology (NIS) under Institutional Theory shall be used to understand the various institutional pressures faced by the organization during the process of developing and implementing KPIs. This study is expected to provide understandings of the whole process of developing and implementing the process-based KPIs in the local government. Hopefully the study will point out new insights to the development of PMS in Malaysian local government from the perspective of NIS.
format Conference or Workshop Item
author Hasbolah, Farhana
Mohd Alwi, Norhayati
Mohamad, Muslim Har Sani
author_facet Hasbolah, Farhana
Mohd Alwi, Norhayati
Mohamad, Muslim Har Sani
author_sort Hasbolah, Farhana
title Implementing key performance indicators in a Malaysian local government
title_short Implementing key performance indicators in a Malaysian local government
title_full Implementing key performance indicators in a Malaysian local government
title_fullStr Implementing key performance indicators in a Malaysian local government
title_full_unstemmed Implementing key performance indicators in a Malaysian local government
title_sort implementing key performance indicators in a malaysian local government
publisher Faculty of Economics & Management Universiti Kebangsaan Malaysia
publishDate 2012
url http://irep.iium.edu.my/59164/
http://irep.iium.edu.my/59164/
http://irep.iium.edu.my/59164/1/IMAC6%20PMS%20in%20LG%20March%202012.pdf
first_indexed 2023-09-18T21:23:46Z
last_indexed 2023-09-18T21:23:46Z
_version_ 1777412055000678400

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