Factor analysis of drop out clients in microfinance institutions (MFIs) in Satkhira district in Bangladesh

The main objective of the study is to identify the reasons why clients are dissatisfied and thinking to switch to other MFI or to leave the MFI. A total of 129 valid cases were collected through a random sampling method by means of questionnaires and in-depth interviews, and questions were put to th...

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Main Authors:	Rahman, Muhammad Khalilur, Rahman, Md Moklesur, Jalil, Md Abdul
Format:	Article
Language:	English English
Published:	Canadian Center of Science and Education 2014
Subjects:	HG Finance HV Social pathology. Social and public welfare
Online Access:	http://irep.iium.edu.my/58422/ http://irep.iium.edu.my/58422/ http://irep.iium.edu.my/58422/ http://irep.iium.edu.my/58422/1/58422_Factor%20Analysis%20of%20Drop%20_article.pdf http://irep.iium.edu.my/58422/2/58422_Factor%20Analysis%20of%20Drop%20_scopus.pdf

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spelling	iium-584222017-09-20T04:24:26Z http://irep.iium.edu.my/58422/ Factor analysis of drop out clients in microfinance institutions (MFIs) in Satkhira district in Bangladesh Rahman, Muhammad Khalilur Rahman, Md Moklesur Jalil, Md Abdul HG Finance HV Social pathology. Social and public welfare The main objective of the study is to identify the reasons why clients are dissatisfied and thinking to switch to other MFI or to leave the MFI. A total of 129 valid cases were collected through a random sampling method by means of questionnaires and in-depth interviews, and questions were put to the respondents to measure the levels of satisfaction and dissatisfaction over the MFIs' performance. The data was collected from a regional manager, a branch manager, credit officers and borrowers who were involved in BRAC organization at Satkhira district in Bangladesh, between November 2013 and January 2014. The results revealed that membership cancellation, conflict between medium and small size loan, high interest rate on loan but low on savings, societal facts (e.g. widow, death, unsuitable social role), religion and rude behavior from officers (who collect weekly installments) are substantially very strong which followed by lack of industrial regulatory policy, MFIs considered membership cancellation decision, natural disaster, mistrust and lack of co-operation. The result also found the existence of numerous shortcomings on managerial policy, implementation, infrastructure, organization, system, diplomatic policy, quality service and product facilities the sum total of which cause clients' decision to opt out of the MFIs. The main aspect of the study is that, the results of this study can contribute to improve the management of the business organizations to improvise an effective client-friendly plan in developing microfinance institutions in Bangladesh. The findings of this research may also contribute to the improvement of business organization, especially, the microfinance institutions so that they can satisfactorily serve their clients with the proper facilities, managerial strategy and prudent organizational plan. Canadian Center of Science and Education 2014 Article PeerReviewed application/pdf en http://irep.iium.edu.my/58422/1/58422_Factor%20Analysis%20of%20Drop%20_article.pdf application/pdf en http://irep.iium.edu.my/58422/2/58422_Factor%20Analysis%20of%20Drop%20_scopus.pdf Rahman, Muhammad Khalilur and Rahman, Md Moklesur and Jalil, Md Abdul (2014) Factor analysis of drop out clients in microfinance institutions (MFIs) in Satkhira district in Bangladesh. Review of European Studies, 6 (2). pp. 31-39. ISSN 1918-7173 E-ISSN 1918-7181 http://www.ccsenet.org/journal/index.php/res/article/view/34805/20342 10.5539/res.v6n2p31
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	HG Finance HV Social pathology. Social and public welfare
spellingShingle	HG Finance HV Social pathology. Social and public welfare Rahman, Muhammad Khalilur Rahman, Md Moklesur Jalil, Md Abdul Factor analysis of drop out clients in microfinance institutions (MFIs) in Satkhira district in Bangladesh
description	The main objective of the study is to identify the reasons why clients are dissatisfied and thinking to switch to other MFI or to leave the MFI. A total of 129 valid cases were collected through a random sampling method by means of questionnaires and in-depth interviews, and questions were put to the respondents to measure the levels of satisfaction and dissatisfaction over the MFIs' performance. The data was collected from a regional manager, a branch manager, credit officers and borrowers who were involved in BRAC organization at Satkhira district in Bangladesh, between November 2013 and January 2014. The results revealed that membership cancellation, conflict between medium and small size loan, high interest rate on loan but low on savings, societal facts (e.g. widow, death, unsuitable social role), religion and rude behavior from officers (who collect weekly installments) are substantially very strong which followed by lack of industrial regulatory policy, MFIs considered membership cancellation decision, natural disaster, mistrust and lack of co-operation. The result also found the existence of numerous shortcomings on managerial policy, implementation, infrastructure, organization, system, diplomatic policy, quality service and product facilities the sum total of which cause clients' decision to opt out of the MFIs. The main aspect of the study is that, the results of this study can contribute to improve the management of the business organizations to improvise an effective client-friendly plan in developing microfinance institutions in Bangladesh. The findings of this research may also contribute to the improvement of business organization, especially, the microfinance institutions so that they can satisfactorily serve their clients with the proper facilities, managerial strategy and prudent organizational plan.
format	Article
author	Rahman, Muhammad Khalilur Rahman, Md Moklesur Jalil, Md Abdul
author_facet	Rahman, Muhammad Khalilur Rahman, Md Moklesur Jalil, Md Abdul
author_sort	Rahman, Muhammad Khalilur
title	Factor analysis of drop out clients in microfinance institutions (MFIs) in Satkhira district in Bangladesh
title_short	Factor analysis of drop out clients in microfinance institutions (MFIs) in Satkhira district in Bangladesh
title_full	Factor analysis of drop out clients in microfinance institutions (MFIs) in Satkhira district in Bangladesh
title_fullStr	Factor analysis of drop out clients in microfinance institutions (MFIs) in Satkhira district in Bangladesh
title_full_unstemmed	Factor analysis of drop out clients in microfinance institutions (MFIs) in Satkhira district in Bangladesh
title_sort	factor analysis of drop out clients in microfinance institutions (mfis) in satkhira district in bangladesh
publisher	Canadian Center of Science and Education
publishDate	2014
url	http://irep.iium.edu.my/58422/ http://irep.iium.edu.my/58422/ http://irep.iium.edu.my/58422/ http://irep.iium.edu.my/58422/1/58422_Factor%20Analysis%20of%20Drop%20_article.pdf http://irep.iium.edu.my/58422/2/58422_Factor%20Analysis%20of%20Drop%20_scopus.pdf
first_indexed	2023-09-18T21:22:37Z
last_indexed	2023-09-18T21:22:37Z
_version_	1777411982521008128

Factor analysis of drop out clients in microfinance institutions (MFIs) in Satkhira district in Bangladesh

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