Service quality, shariah compliance and customer satisfaction of Islamic Banking Services in Malaysia

The present study investigates the level of service quality and customer satisfaction of Islamic banks in Malaysia based on demographics such as gender, nationality, experience with the bank and income. This study surveyed 179 customers who have had first-hand experience with Islamic banking service...

Full description

Bibliographic Details
Main Authors:	Ahmed, Selim, Islam, Rafikul, Mohiuddin, Mohammad
Format:	Article
Language:	English
Published:	Turkish Islamic Economists 2017
Subjects:	HG1501 Banking
Online Access:	http://irep.iium.edu.my/58237/ http://irep.iium.edu.my/58237/ http://irep.iium.edu.my/58237/ http://irep.iium.edu.my/58237/1/tuj0042005.pdf

id	iium-58237
recordtype	eprints
spelling	iium-582372018-01-12T08:08:38Z http://irep.iium.edu.my/58237/ Service quality, shariah compliance and customer satisfaction of Islamic Banking Services in Malaysia Ahmed, Selim Islam, Rafikul Mohiuddin, Mohammad HG1501 Banking The present study investigates the level of service quality and customer satisfaction of Islamic banks in Malaysia based on demographics such as gender, nationality, experience with the bank and income. This study surveyed 179 customers who have had first-hand experience with Islamic banking services in Malaysia.The research data was analysed based on reliability analysis, independent samples t-tests and one-way ANOVA using SPSS ver¬sion 23. The research findings indicate that Malaysian customers have a better perception of reliability, respon¬siveness, assurance, empathy, tangibles and satisfaction compared to international customers. The findings also suggest that the customers who have 6–10 years’ experience with Islamic banking services, have a better perception of reliability, assurance and Shariah compliance compared to other experience groups. Turkish Islamic Economists 2017 Article PeerReviewed application/pdf en http://irep.iium.edu.my/58237/1/tuj0042005.pdf Ahmed, Selim and Islam, Rafikul and Mohiuddin, Mohammad (2017) Service quality, shariah compliance and customer satisfaction of Islamic Banking Services in Malaysia. Turkish Journal of Islamic Economics, 4 (2). pp. 71-82. ISSN 2587-2303 E-ISSN 2587-232X http://tujise.org/content/5-issues/8-volume-4-issue-2/service-quality-shariah-compliance-and-customer-satisfaction-of-islamic-banking-services-in-malaysia/tuj0042005.pdf 1015238/tujise.2017.4.2.71-82
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HG1501 Banking
spellingShingle	HG1501 Banking Ahmed, Selim Islam, Rafikul Mohiuddin, Mohammad Service quality, shariah compliance and customer satisfaction of Islamic Banking Services in Malaysia
description	The present study investigates the level of service quality and customer satisfaction of Islamic banks in Malaysia based on demographics such as gender, nationality, experience with the bank and income. This study surveyed 179 customers who have had first-hand experience with Islamic banking services in Malaysia.The research data was analysed based on reliability analysis, independent samples t-tests and one-way ANOVA using SPSS ver¬sion 23. The research findings indicate that Malaysian customers have a better perception of reliability, respon¬siveness, assurance, empathy, tangibles and satisfaction compared to international customers. The findings also suggest that the customers who have 6–10 years’ experience with Islamic banking services, have a better perception of reliability, assurance and Shariah compliance compared to other experience groups.
format	Article
author	Ahmed, Selim Islam, Rafikul Mohiuddin, Mohammad
author_facet	Ahmed, Selim Islam, Rafikul Mohiuddin, Mohammad
author_sort	Ahmed, Selim
title	Service quality, shariah compliance and customer satisfaction of Islamic Banking Services in Malaysia
title_short	Service quality, shariah compliance and customer satisfaction of Islamic Banking Services in Malaysia
title_full	Service quality, shariah compliance and customer satisfaction of Islamic Banking Services in Malaysia
title_fullStr	Service quality, shariah compliance and customer satisfaction of Islamic Banking Services in Malaysia
title_full_unstemmed	Service quality, shariah compliance and customer satisfaction of Islamic Banking Services in Malaysia
title_sort	service quality, shariah compliance and customer satisfaction of islamic banking services in malaysia
publisher	Turkish Islamic Economists
publishDate	2017
url	http://irep.iium.edu.my/58237/ http://irep.iium.edu.my/58237/ http://irep.iium.edu.my/58237/ http://irep.iium.edu.my/58237/1/tuj0042005.pdf
first_indexed	2023-09-18T21:22:20Z
last_indexed	2023-09-18T21:22:20Z
_version_	1777411964390080512

Service quality, shariah compliance and customer satisfaction of Islamic Banking Services in Malaysia

Similar Items