Assessing organizational citizenship behaviour through constructing emotional intelligence

Purpose – The purpose of this paper is to identify the relationships of the dimensions of emotional intelligence (EI) with organizational citizenship behaviour (OCB). EI is the capacity to recognise and articulate emotions among the individuals and others in the workplace. Emotional capabilities can...

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Main Authors:	Anwar, Md. Aftab, Gani, Aahad M. Osman, Fontaine, Rodrigue Ancelot Harvey, Rahman, Muhammad Sabbir
Format:	Article
Language:	English English English
Published:	Emerald Group Publishing Ltd. 2017
Subjects:	HF5549 Personnel management
Online Access:	http://irep.iium.edu.my/57269/ http://irep.iium.edu.my/57269/ http://irep.iium.edu.my/57269/ http://irep.iium.edu.my/57269/1/57269_Assessing%20organizational%20citizenship.pdf http://irep.iium.edu.my/57269/2/57269_Assessing%20organizational%20citizenship_SCOPUS.pdf http://irep.iium.edu.my/57269/3/57269_Assessing%20organizational%20citizenship_WOS.pdf

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recordtype	eprints
spelling	iium-572692018-04-03T08:01:16Z http://irep.iium.edu.my/57269/ Assessing organizational citizenship behaviour through constructing emotional intelligence Anwar, Md. Aftab Gani, Aahad M. Osman Fontaine, Rodrigue Ancelot Harvey Rahman, Muhammad Sabbir HF5549 Personnel management Purpose – The purpose of this paper is to identify the relationships of the dimensions of emotional intelligence (EI) with organizational citizenship behaviour (OCB). EI is the capacity to recognise and articulate emotions among the individuals and others in the workplace. Emotional capabilities can be used to enhance a person’s ability in this particular field who can exhibit better OCB. Design/methodology/approach – This paper investigates the relationships of EI and its components with OCB among the employees who are working in the commercial banks of Malaysia. Data were collected from 293 employees from ten commercial banks operating in Peninsular Malaysia. Findings – Structural equation modelling approach was applied to this study and identified that employee EI plays a major role for enhancing their citizenship behaviour in the organization. The three components of EI, namely, use of emotion, others emotion appraisal, and regulation of emotion are having great effect on OCB. Research limitations/implications – Scholars can develop new research agenda to identify the nature of effects it might have on employee’s performance that can boost the ultimate goal of the organization. Practical implications – The empirical evidences from the findings of this study can contribute to advancing the current knowledge in the fields of organizational management and industrial sector by showing the differentiating effects of the dimensions of EI on OCB. Social implications – This study has the capacity to enhance management awareness concerning recruiting people in terms of EI. People from different culture with high level of citizenship behaviour can able to get the job. Originality/value – Findings from this study may create awareness and interests about the significance of conducting more research on EI and OCB by incorporating other variables/constructs of interests. Through the findings of this empirical study, it is confirmed that this research has provided some assessment and developed new knowledge about the effects of employees’ EI and how they relate this to their OCB. Emerald Group Publishing Ltd. 2017 Article PeerReviewed application/pdf en http://irep.iium.edu.my/57269/1/57269_Assessing%20organizational%20citizenship.pdf application/pdf en http://irep.iium.edu.my/57269/2/57269_Assessing%20organizational%20citizenship_SCOPUS.pdf application/pdf en http://irep.iium.edu.my/57269/3/57269_Assessing%20organizational%20citizenship_WOS.pdf Anwar, Md. Aftab and Gani, Aahad M. Osman and Fontaine, Rodrigue Ancelot Harvey and Rahman, Muhammad Sabbir (2017) Assessing organizational citizenship behaviour through constructing emotional intelligence. Asia-Pacific Journal of Business Administration, 9 (2). pp. 105-117. ISSN 1757-4323 E-ISSN 1757-4331 http://www.emeraldinsight.com/doi/pdfplus/10.1108/APJBA-05-2016-0049 10.1108/APJBA-05-2016-0049
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English English
topic	HF5549 Personnel management
spellingShingle	HF5549 Personnel management Anwar, Md. Aftab Gani, Aahad M. Osman Fontaine, Rodrigue Ancelot Harvey Rahman, Muhammad Sabbir Assessing organizational citizenship behaviour through constructing emotional intelligence
description	Purpose – The purpose of this paper is to identify the relationships of the dimensions of emotional intelligence (EI) with organizational citizenship behaviour (OCB). EI is the capacity to recognise and articulate emotions among the individuals and others in the workplace. Emotional capabilities can be used to enhance a person’s ability in this particular field who can exhibit better OCB. Design/methodology/approach – This paper investigates the relationships of EI and its components with OCB among the employees who are working in the commercial banks of Malaysia. Data were collected from 293 employees from ten commercial banks operating in Peninsular Malaysia. Findings – Structural equation modelling approach was applied to this study and identified that employee EI plays a major role for enhancing their citizenship behaviour in the organization. The three components of EI, namely, use of emotion, others emotion appraisal, and regulation of emotion are having great effect on OCB. Research limitations/implications – Scholars can develop new research agenda to identify the nature of effects it might have on employee’s performance that can boost the ultimate goal of the organization. Practical implications – The empirical evidences from the findings of this study can contribute to advancing the current knowledge in the fields of organizational management and industrial sector by showing the differentiating effects of the dimensions of EI on OCB. Social implications – This study has the capacity to enhance management awareness concerning recruiting people in terms of EI. People from different culture with high level of citizenship behaviour can able to get the job. Originality/value – Findings from this study may create awareness and interests about the significance of conducting more research on EI and OCB by incorporating other variables/constructs of interests. Through the findings of this empirical study, it is confirmed that this research has provided some assessment and developed new knowledge about the effects of employees’ EI and how they relate this to their OCB.
format	Article
author	Anwar, Md. Aftab Gani, Aahad M. Osman Fontaine, Rodrigue Ancelot Harvey Rahman, Muhammad Sabbir
author_facet	Anwar, Md. Aftab Gani, Aahad M. Osman Fontaine, Rodrigue Ancelot Harvey Rahman, Muhammad Sabbir
author_sort	Anwar, Md. Aftab
title	Assessing organizational citizenship behaviour through constructing emotional intelligence
title_short	Assessing organizational citizenship behaviour through constructing emotional intelligence
title_full	Assessing organizational citizenship behaviour through constructing emotional intelligence
title_fullStr	Assessing organizational citizenship behaviour through constructing emotional intelligence
title_full_unstemmed	Assessing organizational citizenship behaviour through constructing emotional intelligence
title_sort	assessing organizational citizenship behaviour through constructing emotional intelligence
publisher	Emerald Group Publishing Ltd.
publishDate	2017
url	http://irep.iium.edu.my/57269/ http://irep.iium.edu.my/57269/ http://irep.iium.edu.my/57269/ http://irep.iium.edu.my/57269/1/57269_Assessing%20organizational%20citizenship.pdf http://irep.iium.edu.my/57269/2/57269_Assessing%20organizational%20citizenship_SCOPUS.pdf http://irep.iium.edu.my/57269/3/57269_Assessing%20organizational%20citizenship_WOS.pdf
first_indexed	2023-09-18T21:20:55Z
last_indexed	2023-09-18T21:20:55Z
_version_	1777411876203790336

Assessing organizational citizenship behaviour through constructing emotional intelligence

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