The impact of service quality on Malaysian Muslim Islamic bank customers: satisfaction,loyalty and retention
With increasing competition in terms of better services and recent specific requirements for shari’ah compliance, the Islamic banking sector is not only expected to provide a higher standard of quality service, but also to be Shari’ah compliant. Hence it is timely to examine the impact of service qu...
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| Format: | Article |
| Language: | English English |
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International Islamic University Malaysia
2016
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| Online Access: | http://irep.iium.edu.my/56582/ http://irep.iium.edu.my/56582/ http://irep.iium.edu.my/56582/1/56582_The%20impact%20of%20service%20quality%20on%20Malaysian%20Muslim%20Islamic%20bank%20customers_WoS.pdf http://irep.iium.edu.my/56582/2/56582_The%20impact%20of%20service%20quality%20on%20Malaysian%20Muslim%20Islamic%20bank%20customers.pdf |