Pre-flight expectations in the air transportation industry of South Africa: A confirmatory factor analytical approach
The purpose of this paper is to determine passenger’s expectations of personal activities offered at airports as part of airline transportation experience. Expectations of a sample of South African travellers were selected, they were enquired regarding their expectations of personal services rendere...
| Main Authors: | , |
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| Format: | Article |
| Language: | English English |
| Published: |
National Academy of Management
2016
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/56555/ http://irep.iium.edu.my/56555/ http://irep.iium.edu.my/56555/1/56555_Pre-flight%20expectations%20in%20the%20air%20transportation%20industry_Scopus.pdf http://irep.iium.edu.my/56555/2/56555_Pre-flight%20expectations%20in%20the%20air%20transportation%20industry.pdf |