Parents’ satisfaction with their children’s dental care provided by dental student

Introduction: In dental school, clinical year students are treating patients under close supervision of trained supervisors as part of their training. The concern of the dental school is to teach the students about providing good quality dental care. Islam is really emphasis on the higher quality p...

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Main Authors:	Harun, Nor Asilah, Abu Kassim, Noor Lide, Muhannad Kashmoola, Sayfaldeen, Ghazali, Ahmad Badruddin
Format:	Conference or Workshop Item
Language:	English English
Published:	2016
Subjects:	RK Dentistry
Online Access:	http://irep.iium.edu.my/55710/ http://irep.iium.edu.my/55710/ http://irep.iium.edu.my/55710/1/55710_PARENTS%E2%80%99%20SATISFACTION.pdf http://irep.iium.edu.my/55710/2/55710_poster%20wcii%20asilah2016.pdf

id	iium-55710
recordtype	eprints
spelling	iium-557102017-03-06T06:30:39Z http://irep.iium.edu.my/55710/ Parents’ satisfaction with their children’s dental care provided by dental student Harun, Nor Asilah Abu Kassim, Noor Lide Muhannad Kashmoola, Sayfaldeen Ghazali, Ahmad Badruddin RK Dentistry Introduction: In dental school, clinical year students are treating patients under close supervision of trained supervisors as part of their training. The concern of the dental school is to teach the students about providing good quality dental care. Islam is really emphasis on the higher quality possible especially in serving the other people needs and for those who requires help. The feedback from the patient is an indicator so that the quality of the service can be assessed, improved and as a good predictor for the patient compliance. Aim: To evaluate parent’s satisfaction with their children’s dental care provided by undergraduate dental student at the Student’s Polyclinic, Kulliyyah of Dentistry, IIUM. Materials and Method: A self-administered questionnaire with questions on accessibility and availability, physical environment, service quality, interpersonal communication, financial, efficacy and treatment outcome were distributed to parents who attending their children dental treatment from January 2013 to October 2013. Data collected were analyzed using Rasch Analysis, Independent Sample T-Test, and Mann-Whitney Test. Results: 70 questionnaires were completed and analysed. The result showed that the average level of parental satisfaction was high. The parents were most satisfied with students’ interpersonal communication and the physical environment of the clinic. The level of satisfaction of parents of female children were higher than parents of male children although the difference was not significant. No significant differences were found in relation to which parent accompanied the child for treatment and the parent’s education level. However, parent’s level of satisfaction is associated with type of occupation, where non-health-related workers expressed higher level of satisfaction (p=0.014). Conclusion: Parents were generally satisfied with the care that their children received mainly with the aspect of students’ interpersonal communication and physical environment of the clinic. The results also indicated that level of satisfaction was associated with the nature of occupation. Keywords: parent’s satisfaction, pediatric dentistry treatment 2016-10-21 Conference or Workshop Item NonPeerReviewed application/pdf en http://irep.iium.edu.my/55710/1/55710_PARENTS%E2%80%99%20SATISFACTION.pdf application/pdf en http://irep.iium.edu.my/55710/2/55710_poster%20wcii%20asilah2016.pdf Harun, Nor Asilah and Abu Kassim, Noor Lide and Muhannad Kashmoola, Sayfaldeen and Ghazali, Ahmad Badruddin (2016) Parents’ satisfaction with their children’s dental care provided by dental student. In: 2nd World Congress on Integration and Islamicisation: Focus on Medical and Healthcare Science (2WCII 2016), 21st-23rd October 2016, Kuantan, Pahang. (Unpublished) http://www.iium.edu.my/wcii/
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	RK Dentistry
spellingShingle	RK Dentistry Harun, Nor Asilah Abu Kassim, Noor Lide Muhannad Kashmoola, Sayfaldeen Ghazali, Ahmad Badruddin Parents’ satisfaction with their children’s dental care provided by dental student
description	Introduction: In dental school, clinical year students are treating patients under close supervision of trained supervisors as part of their training. The concern of the dental school is to teach the students about providing good quality dental care. Islam is really emphasis on the higher quality possible especially in serving the other people needs and for those who requires help. The feedback from the patient is an indicator so that the quality of the service can be assessed, improved and as a good predictor for the patient compliance. Aim: To evaluate parent’s satisfaction with their children’s dental care provided by undergraduate dental student at the Student’s Polyclinic, Kulliyyah of Dentistry, IIUM. Materials and Method: A self-administered questionnaire with questions on accessibility and availability, physical environment, service quality, interpersonal communication, financial, efficacy and treatment outcome were distributed to parents who attending their children dental treatment from January 2013 to October 2013. Data collected were analyzed using Rasch Analysis, Independent Sample T-Test, and Mann-Whitney Test. Results: 70 questionnaires were completed and analysed. The result showed that the average level of parental satisfaction was high. The parents were most satisfied with students’ interpersonal communication and the physical environment of the clinic. The level of satisfaction of parents of female children were higher than parents of male children although the difference was not significant. No significant differences were found in relation to which parent accompanied the child for treatment and the parent’s education level. However, parent’s level of satisfaction is associated with type of occupation, where non-health-related workers expressed higher level of satisfaction (p=0.014). Conclusion: Parents were generally satisfied with the care that their children received mainly with the aspect of students’ interpersonal communication and physical environment of the clinic. The results also indicated that level of satisfaction was associated with the nature of occupation. Keywords: parent’s satisfaction, pediatric dentistry treatment
format	Conference or Workshop Item
author	Harun, Nor Asilah Abu Kassim, Noor Lide Muhannad Kashmoola, Sayfaldeen Ghazali, Ahmad Badruddin
author_facet	Harun, Nor Asilah Abu Kassim, Noor Lide Muhannad Kashmoola, Sayfaldeen Ghazali, Ahmad Badruddin
author_sort	Harun, Nor Asilah
title	Parents’ satisfaction with their children’s dental care provided by dental student
title_short	Parents’ satisfaction with their children’s dental care provided by dental student
title_full	Parents’ satisfaction with their children’s dental care provided by dental student
title_fullStr	Parents’ satisfaction with their children’s dental care provided by dental student
title_full_unstemmed	Parents’ satisfaction with their children’s dental care provided by dental student
title_sort	parents’ satisfaction with their children’s dental care provided by dental student
publishDate	2016
url	http://irep.iium.edu.my/55710/ http://irep.iium.edu.my/55710/ http://irep.iium.edu.my/55710/1/55710_PARENTS%E2%80%99%20SATISFACTION.pdf http://irep.iium.edu.my/55710/2/55710_poster%20wcii%20asilah2016.pdf
first_indexed	2023-09-18T21:18:40Z
last_indexed	2023-09-18T21:18:40Z
_version_	1777411734432120832

Parents’ satisfaction with their children’s dental care provided by dental student

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