Prioritisation of service quality dimensions for healthcare sector
Due to the unique nature among the service industries, the overriding objective of the healthcare sector is to provide error free, impeccable services to their patients and clientele. It is not an option rather a norm for the healthcare sector to uphold and maintain the level of service that is quin...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English English |
| Published: |
Inderscience Enterprises Ltd.
2016
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/55189/ http://irep.iium.edu.my/55189/ http://irep.iium.edu.my/55189/ http://irep.iium.edu.my/55189/1/Medical%20Servqual.pdf http://irep.iium.edu.my/55189/7/55189_Prioritization%20of%20service.pdf_SCOPUS.pdf |