The influence of personality traits towards quality pledge

Any organization ventures in the hospitality industry are required to maintain a quality service to achieve competitive advantages. As employee’s commitment plays an important role in ensuring a high-quality service, their commitments are influenced by their personality traits, as they are also know...

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Main Authors:	Ma’amora, Hairunnisa, Achim, Nur’ain, Muhamad Yunus, Nor Sara Nadia, Hashim, Nurhazirah, Haque, A. K. M. Ahasanul
Format:	Article
Language:	English
Published:	Elsevier 2016
Subjects:	HF5001 Business. Business Administration
Online Access:	http://irep.iium.edu.my/55170/ http://irep.iium.edu.my/55170/ http://irep.iium.edu.my/55170/ http://irep.iium.edu.my/55170/1/The%20Influence%20of%20Personality%20Traits%20towards%20Quality%20Pledge.pdf

id	iium-55170
recordtype	eprints
spelling	iium-551702017-02-08T04:28:18Z http://irep.iium.edu.my/55170/ The influence of personality traits towards quality pledge Ma’amora, Hairunnisa Achim, Nur’ain Muhamad Yunus, Nor Sara Nadia Hashim, Nurhazirah Haque, A. K. M. Ahasanul HF5001 Business. Business Administration Any organization ventures in the hospitality industry are required to maintain a quality service to achieve competitive advantages. As employee’s commitment plays an important role in ensuring a high-quality service, their commitments are influenced by their personality traits, as they are also known as emotional labour. The purpose of this study is to investigate the dominant personality traits in the company based on the Big Five Personality theory, to assess the level of employees’ commitment to service quality (quality pledge) and its relationship. A structured survey was implied, and 143 customer contact employees participated. From the data analysed, the results show that there is a very strong relationship between personality traits and employees’ quality pledge. Hence, it is recommended for future research to make a comparison between the effect of personality traits towards quality pledge on employee’s perspective and also customer’s perspectives. Elsevier 2016 Article PeerReviewed application/pdf en http://irep.iium.edu.my/55170/1/The%20Influence%20of%20Personality%20Traits%20towards%20Quality%20Pledge.pdf Ma’amora, Hairunnisa and Achim, Nur’ain and Muhamad Yunus, Nor Sara Nadia and Hashim, Nurhazirah and Haque, A. K. M. Ahasanul (2016) The influence of personality traits towards quality pledge. Procedia Economics and Finance, 37. pp. 73-79. ISSN 2212-5671 http://www.sciencedirect.com/science/journal/22125671 10.1016/S2212-5671(16)30095-8
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HF5001 Business. Business Administration
spellingShingle	HF5001 Business. Business Administration Ma’amora, Hairunnisa Achim, Nur’ain Muhamad Yunus, Nor Sara Nadia Hashim, Nurhazirah Haque, A. K. M. Ahasanul The influence of personality traits towards quality pledge
description	Any organization ventures in the hospitality industry are required to maintain a quality service to achieve competitive advantages. As employee’s commitment plays an important role in ensuring a high-quality service, their commitments are influenced by their personality traits, as they are also known as emotional labour. The purpose of this study is to investigate the dominant personality traits in the company based on the Big Five Personality theory, to assess the level of employees’ commitment to service quality (quality pledge) and its relationship. A structured survey was implied, and 143 customer contact employees participated. From the data analysed, the results show that there is a very strong relationship between personality traits and employees’ quality pledge. Hence, it is recommended for future research to make a comparison between the effect of personality traits towards quality pledge on employee’s perspective and also customer’s perspectives.
format	Article
author	Ma’amora, Hairunnisa Achim, Nur’ain Muhamad Yunus, Nor Sara Nadia Hashim, Nurhazirah Haque, A. K. M. Ahasanul
author_facet	Ma’amora, Hairunnisa Achim, Nur’ain Muhamad Yunus, Nor Sara Nadia Hashim, Nurhazirah Haque, A. K. M. Ahasanul
author_sort	Ma’amora, Hairunnisa
title	The influence of personality traits towards quality pledge
title_short	The influence of personality traits towards quality pledge
title_full	The influence of personality traits towards quality pledge
title_fullStr	The influence of personality traits towards quality pledge
title_full_unstemmed	The influence of personality traits towards quality pledge
title_sort	influence of personality traits towards quality pledge
publisher	Elsevier
publishDate	2016
url	http://irep.iium.edu.my/55170/ http://irep.iium.edu.my/55170/ http://irep.iium.edu.my/55170/ http://irep.iium.edu.my/55170/1/The%20Influence%20of%20Personality%20Traits%20towards%20Quality%20Pledge.pdf
first_indexed	2023-09-18T21:17:59Z
last_indexed	2023-09-18T21:17:59Z
_version_	1777411691631345664

The influence of personality traits towards quality pledge

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