Perceptions and attitudes towards medication error reporting in primary care clinics: A qualitative study in Malaysia

OBJECTIVE: To explore and understand participants' perceptions and attitudes towards the reporting of medication errors (MEs). METHODS: A qualitative study using in-depth interviews of 31 healthcare practitioners from nine publicly funded, primary care clinics in three states in peninsular M...

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Main Authors:	Samsiah, A., Othman, Noordin, Jamshed, Shazia Qasim, Hassali, Mohamed Azmi
Format:	Article
Language:	English English English
Published:	PLOS 2016
Subjects:	RS Pharmacy and materia medica
Online Access:	http://irep.iium.edu.my/54336/ http://irep.iium.edu.my/54336/ http://irep.iium.edu.my/54336/ http://irep.iium.edu.my/54336/1/pone.0166114.pdf http://irep.iium.edu.my/54336/7/54336-Perceptions%20and%20attitudes%20towards%20medication%20error%20reporting%20in%20primary%20care%20clinics_SCOPUS.pdf http://irep.iium.edu.my/54336/8/54336-Perceptions%20and%20attitudes%20towards%20medication%20error%20reporting%20in%20primary%20care%20clinics_WOS.pdf

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spelling	iium-543362017-10-21T08:18:52Z http://irep.iium.edu.my/54336/ Perceptions and attitudes towards medication error reporting in primary care clinics: A qualitative study in Malaysia Samsiah, A. Othman, Noordin Jamshed, Shazia Qasim Hassali, Mohamed Azmi RS Pharmacy and materia medica OBJECTIVE: To explore and understand participants' perceptions and attitudes towards the reporting of medication errors (MEs). METHODS: A qualitative study using in-depth interviews of 31 healthcare practitioners from nine publicly funded, primary care clinics in three states in peninsular Malaysia was conducted for this study. The participants included family medicine specialists, doctors, pharmacists, pharmacist assistants, nurses and assistant medical officers. The interviews were audiotaped and transcribed verbatim. Analysis of the data was guided by the framework approach. RESULTS: Six themes and 28 codes were identified. Despite the availability of a reporting system, most of the participants agreed that MEs were underreported. The nature of the error plays an important role in determining the reporting. The reporting system, organisational factors, provider factors, reporter's burden and benefit of reporting also were identified. CONCLUSIONS: Healthcare practitioners in primary care clinics understood the importance of reporting MEs to improve patient safety. Their perceptions and attitudes towards reporting of MEs were influenced by many factors which affect the decision-making process of whether or not to report. Although the process is complex, it primarily is determined by the severity of the outcome of the errors. The participants voluntarily report the errors if they are familiar with the reporting system, what error to report, when to report and what form to use. PLOS 2016-12-01 Article PeerReviewed application/pdf en http://irep.iium.edu.my/54336/1/pone.0166114.pdf application/pdf en http://irep.iium.edu.my/54336/7/54336-Perceptions%20and%20attitudes%20towards%20medication%20error%20reporting%20in%20primary%20care%20clinics_SCOPUS.pdf application/pdf en http://irep.iium.edu.my/54336/8/54336-Perceptions%20and%20attitudes%20towards%20medication%20error%20reporting%20in%20primary%20care%20clinics_WOS.pdf Samsiah, A. and Othman, Noordin and Jamshed, Shazia Qasim and Hassali, Mohamed Azmi (2016) Perceptions and attitudes towards medication error reporting in primary care clinics: A qualitative study in Malaysia. PLOS ONE, 11 (12). e0166114-1-e0166114-19. ISSN 1932-6203 http://journals.plos.org/plosone/article/file?id=10.1371/journal.pone.0166114&type=printable 10.1371/journal.pone.0166114
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English English
topic	RS Pharmacy and materia medica
spellingShingle	RS Pharmacy and materia medica Samsiah, A. Othman, Noordin Jamshed, Shazia Qasim Hassali, Mohamed Azmi Perceptions and attitudes towards medication error reporting in primary care clinics: A qualitative study in Malaysia
description	OBJECTIVE: To explore and understand participants' perceptions and attitudes towards the reporting of medication errors (MEs). METHODS: A qualitative study using in-depth interviews of 31 healthcare practitioners from nine publicly funded, primary care clinics in three states in peninsular Malaysia was conducted for this study. The participants included family medicine specialists, doctors, pharmacists, pharmacist assistants, nurses and assistant medical officers. The interviews were audiotaped and transcribed verbatim. Analysis of the data was guided by the framework approach. RESULTS: Six themes and 28 codes were identified. Despite the availability of a reporting system, most of the participants agreed that MEs were underreported. The nature of the error plays an important role in determining the reporting. The reporting system, organisational factors, provider factors, reporter's burden and benefit of reporting also were identified. CONCLUSIONS: Healthcare practitioners in primary care clinics understood the importance of reporting MEs to improve patient safety. Their perceptions and attitudes towards reporting of MEs were influenced by many factors which affect the decision-making process of whether or not to report. Although the process is complex, it primarily is determined by the severity of the outcome of the errors. The participants voluntarily report the errors if they are familiar with the reporting system, what error to report, when to report and what form to use.
format	Article
author	Samsiah, A. Othman, Noordin Jamshed, Shazia Qasim Hassali, Mohamed Azmi
author_facet	Samsiah, A. Othman, Noordin Jamshed, Shazia Qasim Hassali, Mohamed Azmi
author_sort	Samsiah, A.
title	Perceptions and attitudes towards medication error reporting in primary care clinics: A qualitative study in Malaysia
title_short	Perceptions and attitudes towards medication error reporting in primary care clinics: A qualitative study in Malaysia
title_full	Perceptions and attitudes towards medication error reporting in primary care clinics: A qualitative study in Malaysia
title_fullStr	Perceptions and attitudes towards medication error reporting in primary care clinics: A qualitative study in Malaysia
title_full_unstemmed	Perceptions and attitudes towards medication error reporting in primary care clinics: A qualitative study in Malaysia
title_sort	perceptions and attitudes towards medication error reporting in primary care clinics: a qualitative study in malaysia
publisher	PLOS
publishDate	2016
url	http://irep.iium.edu.my/54336/ http://irep.iium.edu.my/54336/ http://irep.iium.edu.my/54336/ http://irep.iium.edu.my/54336/1/pone.0166114.pdf http://irep.iium.edu.my/54336/7/54336-Perceptions%20and%20attitudes%20towards%20medication%20error%20reporting%20in%20primary%20care%20clinics_SCOPUS.pdf http://irep.iium.edu.my/54336/8/54336-Perceptions%20and%20attitudes%20towards%20medication%20error%20reporting%20in%20primary%20care%20clinics_WOS.pdf
first_indexed	2023-09-18T21:16:54Z
last_indexed	2023-09-18T21:16:54Z
_version_	1777411622930743296

Perceptions and attitudes towards medication error reporting in primary care clinics: A qualitative study in Malaysia

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