Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia

This research highlights the urban-rural bus services passenger's satisfaction level in the selected settlements in Peninsular Malaysia. Johor is to represent the southern states while Penang is to represent the northern states. For eastern-coast states, Pahang is selected while Perak is to rep...

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Main Authors:	Mohamed Osman, Mariana, Ponrahono, Zakiah, Bachok, Syahriah, Ibrahim, Mansor
Format:	Article
Language:	English
Published:	Elsevier 2016
Subjects:	HE305 Urban transportation
Online Access:	http://irep.iium.edu.my/52145/ http://irep.iium.edu.my/52145/ http://irep.iium.edu.my/52145/ http://irep.iium.edu.my/52145/1/Assessing%20passengers%20satisfaction%20level%20on%20bus%20services%20in%20selected%20urban%20and%20rural%20centres%20of%20Peninsular%20Malaysia.pdf

id	iium-52145
recordtype	eprints
spelling	iium-521452017-03-15T03:46:57Z http://irep.iium.edu.my/52145/ Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia Mohamed Osman, Mariana Ponrahono, Zakiah Bachok, Syahriah Ibrahim, Mansor HE305 Urban transportation This research highlights the urban-rural bus services passenger's satisfaction level in the selected settlements in Peninsular Malaysia. Johor is to represent the southern states while Penang is to represent the northern states. For eastern-coast states, Pahang is selected while Perak is to represent a still developing state, which is yet to reach the advanced level of large conurbations. The main objectives are to evaluate the bus service quality through passengers’ satisfaction survey. A total of 1130 survey questionnaire forms are collected. The result shows socio-demographic and trip characteristics influenced the satisfaction level and passengers’ expectation of future bus services improvements. Elsevier 2016-06-23 Article PeerReviewed application/pdf en http://irep.iium.edu.my/52145/1/Assessing%20passengers%20satisfaction%20level%20on%20bus%20services%20in%20selected%20urban%20and%20rural%20centres%20of%20Peninsular%20Malaysia.pdf Mohamed Osman, Mariana and Ponrahono, Zakiah and Bachok, Syahriah and Ibrahim, Mansor (2016) Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia. Procedia - Social and Behavioral Sciences, 222. pp. 837-844. ISSN 1877-0428 http://www.sciencedirect.com/science/article/pii/S1877042816302580 http://dx.doi.org/10.1016/j.sbspro.2016.05.183
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HE305 Urban transportation
spellingShingle	HE305 Urban transportation Mohamed Osman, Mariana Ponrahono, Zakiah Bachok, Syahriah Ibrahim, Mansor Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia
description	This research highlights the urban-rural bus services passenger's satisfaction level in the selected settlements in Peninsular Malaysia. Johor is to represent the southern states while Penang is to represent the northern states. For eastern-coast states, Pahang is selected while Perak is to represent a still developing state, which is yet to reach the advanced level of large conurbations. The main objectives are to evaluate the bus service quality through passengers’ satisfaction survey. A total of 1130 survey questionnaire forms are collected. The result shows socio-demographic and trip characteristics influenced the satisfaction level and passengers’ expectation of future bus services improvements.
format	Article
author	Mohamed Osman, Mariana Ponrahono, Zakiah Bachok, Syahriah Ibrahim, Mansor
author_facet	Mohamed Osman, Mariana Ponrahono, Zakiah Bachok, Syahriah Ibrahim, Mansor
author_sort	Mohamed Osman, Mariana
title	Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia
title_short	Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia
title_full	Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia
title_fullStr	Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia
title_full_unstemmed	Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia
title_sort	assessing passengers’ satisfaction level on bus services in selected urban and rural centres of peninsular malaysia
publisher	Elsevier
publishDate	2016
url	http://irep.iium.edu.my/52145/ http://irep.iium.edu.my/52145/ http://irep.iium.edu.my/52145/ http://irep.iium.edu.my/52145/1/Assessing%20passengers%20satisfaction%20level%20on%20bus%20services%20in%20selected%20urban%20and%20rural%20centres%20of%20Peninsular%20Malaysia.pdf
first_indexed	2023-09-18T21:13:56Z
last_indexed	2023-09-18T21:13:56Z
_version_	1777411436231786496

Assessing passengers’ satisfaction level on bus services in selected urban and rural centres of Peninsular Malaysia

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