Why thinking aloud matters for usability evaluation?
Computer application should be enjoyable to use, do useful things and enhance the lives of people who use them. In the days of the web, issues of usability are critical to computer application such as e-commerce. Usability is re-defined as trade-off between increasing the user's motivation to e...
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2010
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| Online Access: | http://irep.iium.edu.my/5148/ http://irep.iium.edu.my/5148/1/why_thinking_aloud_matter_Idya_Murni.pdf |
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iium-51482012-08-28T06:36:15Z http://irep.iium.edu.my/5148/ Why thinking aloud matters for usability evaluation? Abu Seman, Esmadi Abu Hussein, Idyawati Mahmud, Murni T58.5 Information technology Computer application should be enjoyable to use, do useful things and enhance the lives of people who use them. In the days of the web, issues of usability are critical to computer application such as e-commerce. Usability is re-defined as trade-off between increasing the user's motivation to encourage exploration and purchasing in e-commerce, and the costs of usability errors. This study reports on methodology applying expert-based and think-aloud methods in the laboratory setting. Usability evaluation of two airlines websites was carried out to study user performance and to investigate the websites' conformance with ISO standards. Subjects comprised actual users who had experience using the online booking applications. Despite having results indicated that usability evaluation not only reliable in rating a computer application that is enjoyable and usable; it discovered design elements that manipulate users to make mistakes. 2010-03-19 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/5148/1/why_thinking_aloud_matter_Idya_Murni.pdf Abu Seman, Esmadi Abu and Hussein, Idyawati and Mahmud, Murni (2010) Why thinking aloud matters for usability evaluation? In: ICCEA 2010, 19 - 21 March 2010, Bali Island, Indonesia. |
| repository_type |
Digital Repository |
| institution_category |
Local University |
| institution |
International Islamic University Malaysia |
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IIUM Repository |
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Online Access |
| language |
English |
| topic |
T58.5 Information technology |
| spellingShingle |
T58.5 Information technology Abu Seman, Esmadi Abu Hussein, Idyawati Mahmud, Murni Why thinking aloud matters for usability evaluation? |
| description |
Computer application should be enjoyable to use, do useful things and enhance the lives of people who use them. In the days of the web, issues of usability are critical to computer application such as e-commerce. Usability is re-defined as trade-off between increasing the user's motivation to encourage exploration and purchasing in e-commerce, and the costs of usability errors. This study reports on methodology applying expert-based and think-aloud methods in the laboratory setting. Usability evaluation of two airlines websites was carried out to study user performance and to investigate the websites' conformance with ISO standards. Subjects comprised actual users who had experience using the online booking applications. Despite having results indicated that usability evaluation not only reliable in rating a computer application that is enjoyable and usable; it discovered design elements that manipulate users to make mistakes. |
| format |
Conference or Workshop Item |
| author |
Abu Seman, Esmadi Abu Hussein, Idyawati Mahmud, Murni |
| author_facet |
Abu Seman, Esmadi Abu Hussein, Idyawati Mahmud, Murni |
| author_sort |
Abu Seman, Esmadi Abu |
| title |
Why thinking aloud matters for usability evaluation? |
| title_short |
Why thinking aloud matters for usability evaluation? |
| title_full |
Why thinking aloud matters for usability evaluation? |
| title_fullStr |
Why thinking aloud matters for usability evaluation? |
| title_full_unstemmed |
Why thinking aloud matters for usability evaluation? |
| title_sort |
why thinking aloud matters for usability evaluation? |
| publishDate |
2010 |
| url |
http://irep.iium.edu.my/5148/ http://irep.iium.edu.my/5148/1/why_thinking_aloud_matter_Idya_Murni.pdf |
| first_indexed |
2023-09-18T20:13:37Z |
| last_indexed |
2023-09-18T20:13:37Z |
| _version_ |
1777407641573654528 |