Implementation of ISO quality management system in construction companies of Malaysia

ISO 9001 Quality Management System is one of the ISO 9000 set of standards that provides a series of guidelines on how to establish a quality system to manage the processes that affect its product or services. There are many benefits offered by ISO but it does not mean if a company managed to secure...

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Main Authors:	Tan, Chin Keng, Syazwan , Zainul Kamal
Format:	Article
Language:	English
Published:	Penerbit UTHM 2016
Subjects:	HD28 Management. Industrial Management TH4021 Buildings. Construction with reference to use.
Online Access:	http://irep.iium.edu.my/51076/ http://irep.iium.edu.my/51076/ http://irep.iium.edu.my/51076/1/1135-4531-1-PB-1.pdf

id	iium-51076
recordtype	eprints
spelling	iium-510762018-02-26T08:08:33Z http://irep.iium.edu.my/51076/ Implementation of ISO quality management system in construction companies of Malaysia Tan, Chin Keng Syazwan , Zainul Kamal HD28 Management. Industrial Management TH4021 Buildings. Construction with reference to use. ISO 9001 Quality Management System is one of the ISO 9000 set of standards that provides a series of guidelines on how to establish a quality system to manage the processes that affect its product or services. There are many benefits offered by ISO but it does not mean if a company managed to secure the certification, they will be able to experience all the beneficial outcomes. Construction companies that wish to implement the system should be prepared for the upcoming obstacles that may be encountered during the process. The objectives of this research are to identify the benefits of implementing ISO 9001 Quality Management System in the Malaysian construction companies, to identify the problems faced by construction companies in implementing ISO 9001 Quality Management System and to identify the strategies adopted by the ISO certified construction companies in overcoming or minimizing the implementation problems. Case study approach has been selected to collect data for this research. For the purpose of the case study, five construction companies were selected to be interviewed. One representative form each company is interviewed in order to get more information from their perspective regarding the benefits, problems and strategies for the implementation of ISO 9001 QMS. The research findings concluded that improved company’s management & work efficiency as the most important benefit from the implementation of the system while lack of awareness on the system among staff is the most significant problem. It is suggested training and audit (internal and external) need to be enhanced to overcome those implementation problems. Penerbit UTHM 2016 Article PeerReviewed application/pdf en http://irep.iium.edu.my/51076/1/1135-4531-1-PB-1.pdf Tan, Chin Keng and Syazwan , Zainul Kamal (2016) Implementation of ISO quality management system in construction companies of Malaysia. Journal of Technology Management and Business , 3 (1). pp. 1-23. ISSN 2289-7224 http://penerbit.uthm.edu.my/ojs/index.php/jtmb/article/view/1135/867
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HD28 Management. Industrial Management TH4021 Buildings. Construction with reference to use.
spellingShingle	HD28 Management. Industrial Management TH4021 Buildings. Construction with reference to use. Tan, Chin Keng Syazwan , Zainul Kamal Implementation of ISO quality management system in construction companies of Malaysia
description	ISO 9001 Quality Management System is one of the ISO 9000 set of standards that provides a series of guidelines on how to establish a quality system to manage the processes that affect its product or services. There are many benefits offered by ISO but it does not mean if a company managed to secure the certification, they will be able to experience all the beneficial outcomes. Construction companies that wish to implement the system should be prepared for the upcoming obstacles that may be encountered during the process. The objectives of this research are to identify the benefits of implementing ISO 9001 Quality Management System in the Malaysian construction companies, to identify the problems faced by construction companies in implementing ISO 9001 Quality Management System and to identify the strategies adopted by the ISO certified construction companies in overcoming or minimizing the implementation problems. Case study approach has been selected to collect data for this research. For the purpose of the case study, five construction companies were selected to be interviewed. One representative form each company is interviewed in order to get more information from their perspective regarding the benefits, problems and strategies for the implementation of ISO 9001 QMS. The research findings concluded that improved company’s management & work efficiency as the most important benefit from the implementation of the system while lack of awareness on the system among staff is the most significant problem. It is suggested training and audit (internal and external) need to be enhanced to overcome those implementation problems.
format	Article
author	Tan, Chin Keng Syazwan , Zainul Kamal
author_facet	Tan, Chin Keng Syazwan , Zainul Kamal
author_sort	Tan, Chin Keng
title	Implementation of ISO quality management system in construction companies of Malaysia
title_short	Implementation of ISO quality management system in construction companies of Malaysia
title_full	Implementation of ISO quality management system in construction companies of Malaysia
title_fullStr	Implementation of ISO quality management system in construction companies of Malaysia
title_full_unstemmed	Implementation of ISO quality management system in construction companies of Malaysia
title_sort	implementation of iso quality management system in construction companies of malaysia
publisher	Penerbit UTHM
publishDate	2016
url	http://irep.iium.edu.my/51076/ http://irep.iium.edu.my/51076/ http://irep.iium.edu.my/51076/1/1135-4531-1-PB-1.pdf
first_indexed	2023-09-18T21:12:16Z
last_indexed	2023-09-18T21:12:16Z
_version_	1777411331081633792

Implementation of ISO quality management system in construction companies of Malaysia

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