A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education

This study focuses on the influence of academic factors, the role of ICT and management on customer satisfaction. The sample of 391 students from two universities in South Africa was chosen random to participate in the study. Exploratory Factor Analysis (EFA) was used followed by Confirmatory Factor...

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Main Authors:	Jager, Johan W de, Jan, Muhammad Tahir
Format:	Article
Language:	English English
Published:	National Academy of Management 2016
Subjects:	HF5001 Business. Business Administration LB2300 Higher Education
Online Access:	http://irep.iium.edu.my/50836/ http://irep.iium.edu.my/50836/ http://irep.iium.edu.my/50836/1/A_STRUCTURAL_EQUATION_MODELLING_APPROACH_TO_INVESTIGATING_THE_IMPACT_OF_ACADEMIC%2C_ICT_AND_MANAGEMENT_RELATED_FACTORS_ON_CUSTOMER_SATISFACTION_IN_HIGHER_EDUCATION.pdf http://irep.iium.edu.my/50836/4/50836-A_structural_equation_modelling_approach_to_investigating_the_impact_of_academic.pdf

id	iium-50836
recordtype	eprints
spelling	iium-508362016-12-19T07:16:20Z http://irep.iium.edu.my/50836/ A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education Jager, Johan W de Jan, Muhammad Tahir HF5001 Business. Business Administration LB2300 Higher Education This study focuses on the influence of academic factors, the role of ICT and management on customer satisfaction. The sample of 391 students from two universities in South Africa was chosen random to participate in the study. Exploratory Factor Analysis (EFA) was used followed by Confirmatory Factor Analysis (CFA), and finally Structural Equation Modelling (SEM). Management-related factors resulted with the strongest significant impact on customer satisfaction followed by academic factors. National Academy of Management 2016-01 Article PeerReviewed application/pdf en http://irep.iium.edu.my/50836/1/A_STRUCTURAL_EQUATION_MODELLING_APPROACH_TO_INVESTIGATING_THE_IMPACT_OF_ACADEMIC%2C_ICT_AND_MANAGEMENT_RELATED_FACTORS_ON_CUSTOMER_SATISFACTION_IN_HIGHER_EDUCATION.pdf application/pdf en http://irep.iium.edu.my/50836/4/50836-A_structural_equation_modelling_approach_to_investigating_the_impact_of_academic.pdf Jager, Johan W de and Jan, Muhammad Tahir (2016) A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education. Actual Problems of Economics, 176 (2). pp. 358-369. ISSN 1993-6788 http://eco-science.net/downloads.html
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	HF5001 Business. Business Administration LB2300 Higher Education
spellingShingle	HF5001 Business. Business Administration LB2300 Higher Education Jager, Johan W de Jan, Muhammad Tahir A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education
description	This study focuses on the influence of academic factors, the role of ICT and management on customer satisfaction. The sample of 391 students from two universities in South Africa was chosen random to participate in the study. Exploratory Factor Analysis (EFA) was used followed by Confirmatory Factor Analysis (CFA), and finally Structural Equation Modelling (SEM). Management-related factors resulted with the strongest significant impact on customer satisfaction followed by academic factors.
format	Article
author	Jager, Johan W de Jan, Muhammad Tahir
author_facet	Jager, Johan W de Jan, Muhammad Tahir
author_sort	Jager, Johan W de
title	A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education
title_short	A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education
title_full	A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education
title_fullStr	A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education
title_full_unstemmed	A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education
title_sort	structural equation modelling approach to investigating the impact of academic, ict and management related factors on customer satisfaction in higher education
publisher	National Academy of Management
publishDate	2016
url	http://irep.iium.edu.my/50836/ http://irep.iium.edu.my/50836/ http://irep.iium.edu.my/50836/1/A_STRUCTURAL_EQUATION_MODELLING_APPROACH_TO_INVESTIGATING_THE_IMPACT_OF_ACADEMIC%2C_ICT_AND_MANAGEMENT_RELATED_FACTORS_ON_CUSTOMER_SATISFACTION_IN_HIGHER_EDUCATION.pdf http://irep.iium.edu.my/50836/4/50836-A_structural_equation_modelling_approach_to_investigating_the_impact_of_academic.pdf
first_indexed	2023-09-18T21:11:56Z
last_indexed	2023-09-18T21:11:56Z
_version_	1777411310845165568

A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education

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