Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia

Organizational citizenship behavior (OCB) exists among employees who have inner feelings of having better work experiences by using their emotional experiences, and also for nurturing these by creating meaningful ethical work environments. These phenomena have not been sufficiently studied especiall...

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Main Authors:	Anwar, Md. Aftab, Gani, AAhad M. Osman, Fontaine, Rodrigue Ancelot Harvey
Format:	Conference or Workshop Item
Language:	English English
Published:	2016
Subjects:	HF5001 Business. Business Administration
Online Access:	http://irep.iium.edu.my/50017/ http://irep.iium.edu.my/50017/ http://irep.iium.edu.my/50017/2/AHRD.USA.2016-EI_and_OCB-Abstract.docx http://irep.iium.edu.my/50017/3/50017_tentative.pdf

id	iium-50017
recordtype	eprints
spelling	iium-500172018-05-24T01:44:10Z http://irep.iium.edu.my/50017/ Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia Anwar, Md. Aftab Gani, AAhad M. Osman Fontaine, Rodrigue Ancelot Harvey HF5001 Business. Business Administration Organizational citizenship behavior (OCB) exists among employees who have inner feelings of having better work experiences by using their emotional experiences, and also for nurturing these by creating meaningful ethical work environments. These phenomena have not been sufficiently studied especially in the context of recent corporate scandals and ethical violations. Although some studies were conducted on emotional intelligence in the western hemisphere, almost no empirical study was found to have conducted in the Asian context particularly in the competitive banking industry. To bridge the research gap, this study attempted to identify the effects of emotional intelligence (EI) and its underlying dimensions on organizational citizenship behaviour (OCB) of employees working in commercial banks of Malaysia. The findings indicated significant positive impacts of employees’ emotional intelligence and its specific dimensions on OCB. This empirical study found that only self-emotional awareness dimension of EI did not have statistically significant relationship with OCB, but other three dimensions of EI have significant positive relationships with OCB. Bank management should consider developing employees’ emotional intelligence being an integral part for banking industry where employee performance and organizational effectiveness are highly associated with employee citizenship behaviour. Implications of the findings for HRD research and practice are discussed at the end. Recommendations are also made for developing appropriate HRD interventions for improving EI dimensions of employees, and thereby enhancing organizational performance. 2016 Conference or Workshop Item NonPeerReviewed application/pdf en http://irep.iium.edu.my/50017/2/AHRD.USA.2016-EI_and_OCB-Abstract.docx application/pdf en http://irep.iium.edu.my/50017/3/50017_tentative.pdf Anwar, Md. Aftab and Gani, AAhad M. Osman and Fontaine, Rodrigue Ancelot Harvey (2016) Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia. In: 2016 AHRD International Research Conference in the Americas, 18th-20th Feb. 2016, Jacksonville, Florida. (Unpublished) http://www.ahrd.org/events/EventDetails.aspx?id=671609&group=
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	HF5001 Business. Business Administration
spellingShingle	HF5001 Business. Business Administration Anwar, Md. Aftab Gani, AAhad M. Osman Fontaine, Rodrigue Ancelot Harvey Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia
description	Organizational citizenship behavior (OCB) exists among employees who have inner feelings of having better work experiences by using their emotional experiences, and also for nurturing these by creating meaningful ethical work environments. These phenomena have not been sufficiently studied especially in the context of recent corporate scandals and ethical violations. Although some studies were conducted on emotional intelligence in the western hemisphere, almost no empirical study was found to have conducted in the Asian context particularly in the competitive banking industry. To bridge the research gap, this study attempted to identify the effects of emotional intelligence (EI) and its underlying dimensions on organizational citizenship behaviour (OCB) of employees working in commercial banks of Malaysia. The findings indicated significant positive impacts of employees’ emotional intelligence and its specific dimensions on OCB. This empirical study found that only self-emotional awareness dimension of EI did not have statistically significant relationship with OCB, but other three dimensions of EI have significant positive relationships with OCB. Bank management should consider developing employees’ emotional intelligence being an integral part for banking industry where employee performance and organizational effectiveness are highly associated with employee citizenship behaviour. Implications of the findings for HRD research and practice are discussed at the end. Recommendations are also made for developing appropriate HRD interventions for improving EI dimensions of employees, and thereby enhancing organizational performance.
format	Conference or Workshop Item
author	Anwar, Md. Aftab Gani, AAhad M. Osman Fontaine, Rodrigue Ancelot Harvey
author_facet	Anwar, Md. Aftab Gani, AAhad M. Osman Fontaine, Rodrigue Ancelot Harvey
author_sort	Anwar, Md. Aftab
title	Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia
title_short	Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia
title_full	Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia
title_fullStr	Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia
title_full_unstemmed	Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia
title_sort	relationship of emotional intelligence with organizational citizenship behavior among bank employees in malaysia
publishDate	2016
url	http://irep.iium.edu.my/50017/ http://irep.iium.edu.my/50017/ http://irep.iium.edu.my/50017/2/AHRD.USA.2016-EI_and_OCB-Abstract.docx http://irep.iium.edu.my/50017/3/50017_tentative.pdf
first_indexed	2023-09-18T21:10:41Z
last_indexed	2023-09-18T21:10:41Z
_version_	1777411232021610496

Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia

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