Patient satisfaction constructs

Patient satisfaction constructs

Purpose – The purpose of this paper is to examine the five-factor structure of patients’ satisfaction constructs toward private healthcare service providers. Design/methodology/approach – This research is a cross-sectional study. A questionnaire-based survey was conducted with previous and current...

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Bibliographic Details
Main Authors: Rahman, Muhammad Sabbir, Osman-Gani, Aahad M.
Format: Article
Language:English
Published: Emerald Management Review 2015
Subjects:
HF Commerce
HF5001 Business. Business Administration
HF5410 Marketing. Distribution of products
Online Access:http://irep.iium.edu.my/45010/
http://irep.iium.edu.my/45010/
http://irep.iium.edu.my/45010/1/IJHCQA-05-2015-0056.pdf
id iium-45010
recordtype eprints
spelling iium-450102017-08-10T02:50:58Z http://irep.iium.edu.my/45010/ Patient satisfaction constructs Rahman, Muhammad Sabbir Osman-Gani, Aahad M. HF Commerce HF5001 Business. Business Administration HF5410 Marketing. Distribution of products Purpose – The purpose of this paper is to examine the five-factor structure of patients’ satisfaction constructs toward private healthcare service providers. Design/methodology/approach – This research is a cross-sectional study. A questionnaire-based survey was conducted with previous and current Bangladeshi patients. Exploratory factor analysis was employed to extract the underlying constructs. Findings – Five underlying dimensions that play a significant role in structuring the satisfaction perceived by Bangladeshi private healthcare patients are identified in this study. Practical implications – The main contribution of this study is identifying the dimensions of satisfaction perceived by Bangladeshi patients regarding private healthcare service providers. Originality/value – Healthcare managers adopt the five identified underlying construct items in their business practices to improve their respective healthcare efficiency while ensuring overall customer satisfaction. Keywords Costs, Corporate image, Functional quality, Technical quality,External uncontrollable influence, Internal controllable influence Paper type Research paper Emerald Management Review 2015-10 Article PeerReviewed application/pdf en http://irep.iium.edu.my/45010/1/IJHCQA-05-2015-0056.pdf Rahman, Muhammad Sabbir and Osman-Gani, Aahad M. (2015) Patient satisfaction constructs. International Journal of Health Care Quality Assurance, 28 (8). pp. 841-854. ISSN 0952-6862 http://emeraldgrouppublishing.com/products/journals/journals.htm?id=ijhcqa
repository_type Digital Repository
institution_category Local University
institution International Islamic University Malaysia
building IIUM Repository
collection Online Access
language English
topic HF Commerce
HF5001 Business. Business Administration
HF5410 Marketing. Distribution of products
spellingShingle HF Commerce
HF5001 Business. Business Administration
HF5410 Marketing. Distribution of products
Rahman, Muhammad Sabbir
Osman-Gani, Aahad M.
Patient satisfaction constructs
description Purpose – The purpose of this paper is to examine the five-factor structure of patients’ satisfaction constructs toward private healthcare service providers. Design/methodology/approach – This research is a cross-sectional study. A questionnaire-based survey was conducted with previous and current Bangladeshi patients. Exploratory factor analysis was employed to extract the underlying constructs. Findings – Five underlying dimensions that play a significant role in structuring the satisfaction perceived by Bangladeshi private healthcare patients are identified in this study. Practical implications – The main contribution of this study is identifying the dimensions of satisfaction perceived by Bangladeshi patients regarding private healthcare service providers. Originality/value – Healthcare managers adopt the five identified underlying construct items in their business practices to improve their respective healthcare efficiency while ensuring overall customer satisfaction. Keywords Costs, Corporate image, Functional quality, Technical quality,External uncontrollable influence, Internal controllable influence Paper type Research paper
format Article
author Rahman, Muhammad Sabbir
Osman-Gani, Aahad M.
author_facet Rahman, Muhammad Sabbir
Osman-Gani, Aahad M.
author_sort Rahman, Muhammad Sabbir
title Patient satisfaction constructs
title_short Patient satisfaction constructs
title_full Patient satisfaction constructs
title_fullStr Patient satisfaction constructs
title_full_unstemmed Patient satisfaction constructs
title_sort patient satisfaction constructs
publisher Emerald Management Review
publishDate 2015
url http://irep.iium.edu.my/45010/
http://irep.iium.edu.my/45010/
http://irep.iium.edu.my/45010/1/IJHCQA-05-2015-0056.pdf
first_indexed 2023-09-18T21:04:01Z
last_indexed 2023-09-18T21:04:01Z
_version_ 1777410812150808576

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