How comfortable are Malaysian users in utilizing webpages of small businesses?

The main objective of the current study is to explore the challenges the Malaysian consumers face in terms of e-commerce experiences with small businesses in general. In addition, the study looks into the potential impacts of demographic profiles of respondents on the e-commerce experiences in gener...

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Main Authors:	Abdullah, Moha Asri, Alom, Fardous, Juhdi, Nurita, Mohamad, Noorihsan, Yusuf, Muhammad-Bashir, Azam, S. M. Ferdous
Format:	Article
Language:	English
Published:	Athens Institute for Education & Research 2015
Subjects:	HB Economic Theory
Online Access:	http://irep.iium.edu.my/43829/ http://irep.iium.edu.my/43829/ http://irep.iium.edu.my/43829/1/Moha_et_al.%2C_%282015%29_July.pdf

id	iium-43829
recordtype	eprints
spelling	iium-438292017-11-08T00:52:20Z http://irep.iium.edu.my/43829/ How comfortable are Malaysian users in utilizing webpages of small businesses? Abdullah, Moha Asri Alom, Fardous Juhdi, Nurita Mohamad, Noorihsan Yusuf, Muhammad-Bashir Azam, S. M. Ferdous HB Economic Theory The main objective of the current study is to explore the challenges the Malaysian consumers face in terms of e-commerce experiences with small businesses in general. In addition, the study looks into the potential impacts of demographic profiles of respondents on the e-commerce experiences in general and bad experiences in particular. The results suggest that e-commerce users face highest challenges with after purchase services followed by overall quality, usage experience, value, and installation. Regarding bad experiences, slow internet appears on the top of the list followed by slow delivery of the products, unfriendly website, poor quality products, complicated payment system, and unsecured operations. Also, this study reveals that security issue is no longer serious issue for Malaysian customers. The demographic characteristics have significant impacts on the level of satisfaction perceived in the e-commerce transaction while regarding bad experiences the demographic profiles have little or no impacts. Athens Institute for Education & Research 2015-07 Article PeerReviewed application/pdf en http://irep.iium.edu.my/43829/1/Moha_et_al.%2C_%282015%29_July.pdf Abdullah, Moha Asri and Alom, Fardous and Juhdi, Nurita and Mohamad, Noorihsan and Yusuf, Muhammad-Bashir and Azam, S. M. Ferdous (2015) How comfortable are Malaysian users in utilizing webpages of small businesses? Athens Journal of Business and Economics, 1 (3). pp. 235-248. ISSN 2241-794X http://www.athensjournals.gr/business/Cover-2015-03business.pdf
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HB Economic Theory
spellingShingle	HB Economic Theory Abdullah, Moha Asri Alom, Fardous Juhdi, Nurita Mohamad, Noorihsan Yusuf, Muhammad-Bashir Azam, S. M. Ferdous How comfortable are Malaysian users in utilizing webpages of small businesses?
description	The main objective of the current study is to explore the challenges the Malaysian consumers face in terms of e-commerce experiences with small businesses in general. In addition, the study looks into the potential impacts of demographic profiles of respondents on the e-commerce experiences in general and bad experiences in particular. The results suggest that e-commerce users face highest challenges with after purchase services followed by overall quality, usage experience, value, and installation. Regarding bad experiences, slow internet appears on the top of the list followed by slow delivery of the products, unfriendly website, poor quality products, complicated payment system, and unsecured operations. Also, this study reveals that security issue is no longer serious issue for Malaysian customers. The demographic characteristics have significant impacts on the level of satisfaction perceived in the e-commerce transaction while regarding bad experiences the demographic profiles have little or no impacts.
format	Article
author	Abdullah, Moha Asri Alom, Fardous Juhdi, Nurita Mohamad, Noorihsan Yusuf, Muhammad-Bashir Azam, S. M. Ferdous
author_facet	Abdullah, Moha Asri Alom, Fardous Juhdi, Nurita Mohamad, Noorihsan Yusuf, Muhammad-Bashir Azam, S. M. Ferdous
author_sort	Abdullah, Moha Asri
title	How comfortable are Malaysian users in utilizing webpages of small businesses?
title_short	How comfortable are Malaysian users in utilizing webpages of small businesses?
title_full	How comfortable are Malaysian users in utilizing webpages of small businesses?
title_fullStr	How comfortable are Malaysian users in utilizing webpages of small businesses?
title_full_unstemmed	How comfortable are Malaysian users in utilizing webpages of small businesses?
title_sort	how comfortable are malaysian users in utilizing webpages of small businesses?
publisher	Athens Institute for Education & Research
publishDate	2015
url	http://irep.iium.edu.my/43829/ http://irep.iium.edu.my/43829/ http://irep.iium.edu.my/43829/1/Moha_et_al.%2C_%282015%29_July.pdf
first_indexed	2023-09-18T21:02:24Z
last_indexed	2023-09-18T21:02:24Z
_version_	1777410710379167744

How comfortable are Malaysian users in utilizing webpages of small businesses?

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