E-Government and transformation of service delivery in Malaysia

Since the 1990s e-government has been a leading feature of public sector reform in Malaysia. As elsewhere around the world, at the core Malaysia’s e-government agenda is the desire to reinvent governance and service delivery so as to realize national developmental goals. Variety of e-initiatives und...

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Main Authors:	Siddiquee, Noore Alam, Mohamed, Mohd Zin
Format:	Article
Language:	English
Published:	IGI Global 2015
Subjects:	H96 Public policy (General), Policy sciences
Online Access:	http://irep.iium.edu.my/43574/ http://irep.iium.edu.my/43574/ http://irep.iium.edu.my/43574/1/E-Government-and-Transformation-of-Service-Delivery-in-Malaysia_%281%29.pdf

id	iium-43574
recordtype	eprints
spelling	iium-435742017-11-15T00:35:52Z http://irep.iium.edu.my/43574/ E-Government and transformation of service delivery in Malaysia Siddiquee, Noore Alam Mohamed, Mohd Zin H96 Public policy (General), Policy sciences Since the 1990s e-government has been a leading feature of public sector reform in Malaysia. As elsewhere around the world, at the core Malaysia’s e-government agenda is the desire to reinvent governance and service delivery so as to realize national developmental goals. Variety of e-initiatives undertaken and implemented over the past decades has improved the nation’s e-profile and readiness. These programs have also brought about profound changes to the mode of service delivery and the nature of interactions between the government and citizens and other stakeholders. The paper demonstrates the current trends in e-government by focusing on some most recent initiatives and their roles in modifying governance and service delivery systems thereby producing benefits of efficiency, improved access and convenience, among others. It argues that while Malaysia has made significant inroads in e-services and is ahead of most developing countries, yet progress remains unsatisfactory when compared with regional and world leaders. The paper sheds lights on current impediments of e-government in Malaysia and their implications. IGI Global 2015-07 Article PeerReviewed application/pdf en http://irep.iium.edu.my/43574/1/E-Government-and-Transformation-of-Service-Delivery-in-Malaysia_%281%29.pdf Siddiquee, Noore Alam and Mohamed, Mohd Zin (2015) E-Government and transformation of service delivery in Malaysia. International Journal of Public Administration in the Digital Age, 2 (3). pp. 45-60. ISSN 2334-4520 E-ISSN 2334-4539 http://www.igi-global.com/article/e-government-and-transformation-of-service-delivery-in-malaysia/122571
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	H96 Public policy (General), Policy sciences
spellingShingle	H96 Public policy (General), Policy sciences Siddiquee, Noore Alam Mohamed, Mohd Zin E-Government and transformation of service delivery in Malaysia
description	Since the 1990s e-government has been a leading feature of public sector reform in Malaysia. As elsewhere around the world, at the core Malaysia’s e-government agenda is the desire to reinvent governance and service delivery so as to realize national developmental goals. Variety of e-initiatives undertaken and implemented over the past decades has improved the nation’s e-profile and readiness. These programs have also brought about profound changes to the mode of service delivery and the nature of interactions between the government and citizens and other stakeholders. The paper demonstrates the current trends in e-government by focusing on some most recent initiatives and their roles in modifying governance and service delivery systems thereby producing benefits of efficiency, improved access and convenience, among others. It argues that while Malaysia has made significant inroads in e-services and is ahead of most developing countries, yet progress remains unsatisfactory when compared with regional and world leaders. The paper sheds lights on current impediments of e-government in Malaysia and their implications.
format	Article
author	Siddiquee, Noore Alam Mohamed, Mohd Zin
author_facet	Siddiquee, Noore Alam Mohamed, Mohd Zin
author_sort	Siddiquee, Noore Alam
title	E-Government and transformation of service delivery in Malaysia
title_short	E-Government and transformation of service delivery in Malaysia
title_full	E-Government and transformation of service delivery in Malaysia
title_fullStr	E-Government and transformation of service delivery in Malaysia
title_full_unstemmed	E-Government and transformation of service delivery in Malaysia
title_sort	e-government and transformation of service delivery in malaysia
publisher	IGI Global
publishDate	2015
url	http://irep.iium.edu.my/43574/ http://irep.iium.edu.my/43574/ http://irep.iium.edu.my/43574/1/E-Government-and-Transformation-of-Service-Delivery-in-Malaysia_%281%29.pdf
first_indexed	2023-09-18T21:02:06Z
last_indexed	2023-09-18T21:02:06Z
_version_	1777410691350659072

E-Government and transformation of service delivery in Malaysia

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