Measurement of performance-service indicators of KLIA transit
1. Objective With the rise in the provision of several public transit systems, Kuala Lumpur is still seen as one of the lowest public transport passenger usages in Asia, mainly because of increasing number of private car ownership. The modal split ratio between the use of private and public tran...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/43501/ http://irep.iium.edu.my/43501/ http://irep.iium.edu.my/43501/1/SPWCTRS13.pdf |
| Summary: | 1. Objective
With the rise in the provision of several public transit systems, Kuala Lumpur is still seen as
one of the lowest public transport passenger usages in Asia, mainly because of increasing
number of private car ownership. The modal split ratio between the use of private and public
transport in Kuala Lumpur is 84: 16. The focus of this paper is to evaluate the KLIA transit
service performances through measurement of service indicators such as passenger
ridership, service frequency, connectivity, and service quality. The perceptions of users on
the existing performance of the KLIA transit are crucial to determine the level of service
which is currently offered by the operators/agencies and the service which require
improvement to further increase the passenger ridership.
2. Data/Methodology
The evaluation of transit service performances was made by using revealed preference
approach. It is considered imperative to ascertain what indicators affect the use of transit
services among the private vehicle dominant community. About 100 questionnaires were
distributed at two important stations namely KL Sentral and Putrajaya stations. The methods
of analysis applied include univariate, bivariate, and RII (Relative Importance Index). The
relationship between service indicators and use of KLIA transit services were established by
using bivariate analysis method. Relative Importance Index (RII) method was applied to
establish the ranking of the service characteristics (the most important, second most
important etc.) of the transit performance as perceived by the users.
3. Results/Findings
The major findings indicated that most of the users who were using KLIA transit were federal
government employees working at Putrajaya, the new federal government administrative
centre. The findings on service indicators influencing KLIA transit use indicate “time savings”
and “train connectivity” were considered as the most favourable factors in attracting the
users. On the other hand, most of the users were found dissatisfied with the fare charged,
frequency of services provided and waiting time before boarding the transit.
4. Implications for Research/Policy
The findings indicated the importance of service indicators in attracting choice riders to use
public transportation especially for work purposes. The consistent performances of providing
better quality services including less waiting time, affordable fare, good connectivity and
improved frequency are very vital to increase the passenger ridership of public transportation
system especially in a private vehicle dominant society such as in Kuala Lumpur, Malaysia. |
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