Medical tourism service quality: finally some empirical findings

The purpose of this paper is to examine service quality, perceived value, overall satisfaction and future intention among medical tourists who seek treatment in Malaysian private hospitals. Self-administered questionnaire was main method of data collection. Respondents comprised foreign patients who...

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Main Authors:	Abd. Manaf, Noor Hazilah, Hussin, Husnayati, Jahn Kassim, Puteri Nemie, Alavi, Rokiah, Dahari, Zainurin
Format:	Article
Language:	English English English English
Published:	Taylor and Francis (Routledge) 2015
Subjects:	H Social Sciences (General) RA Public aspects of medicine
Online Access:	http://irep.iium.edu.my/42844/ http://irep.iium.edu.my/42844/ http://irep.iium.edu.my/42844/ http://irep.iium.edu.my/42844/1/MEDICAL_TOURISM_SERVICE_QUALITY-FINALLY_SOME_EMPIRCAL_FINDINGS.pdf http://irep.iium.edu.my/42844/4/42844_Medical_tourism_service_quality.pdf http://irep.iium.edu.my/42844/5/42844_Medical_tourism_service_quality_WOS.pdf http://irep.iium.edu.my/42844/6/42844_Medical_tourism_service_quality_SCOPUS.pdf

id	iium-42844
recordtype	eprints
spelling	iium-428442017-08-14T09:31:39Z http://irep.iium.edu.my/42844/ Medical tourism service quality: finally some empirical findings Abd. Manaf, Noor Hazilah Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahari, Zainurin H Social Sciences (General) RA Public aspects of medicine The purpose of this paper is to examine service quality, perceived value, overall satisfaction and future intention among medical tourists who seek treatment in Malaysian private hospitals. Self-administered questionnaire was main method of data collection. Respondents comprised foreign patients who seek medical treatment, and/or related medical services such as tests and medical check-ups. Expatriates and foreign nationals residing in Malaysia were excluded. Altogether 173 responses were received and analysed by SPSS 17. Three dimensions of medical tourism service quality were identified namely medical staff quality, supporting services quality, and administrative services quality. Medical staff quality was found to predict all three variables of patient satisfaction, perceived value and future intention for treatment. Very limited empirical research has been carried out with actual data from patients due to difficulty in getting access to international patients, and patients’ reluctance to participate. This study is among the first few which examines medical tourism service quality with actual patient data. The research identifies important constituents of medical tourism which may assist policy-makers and hospital managers in better understanding the industry. Taylor and Francis (Routledge) 2015-07-25 Article PeerReviewed application/pdf en http://irep.iium.edu.my/42844/1/MEDICAL_TOURISM_SERVICE_QUALITY-FINALLY_SOME_EMPIRCAL_FINDINGS.pdf application/pdf en http://irep.iium.edu.my/42844/4/42844_Medical_tourism_service_quality.pdf application/pdf en http://irep.iium.edu.my/42844/5/42844_Medical_tourism_service_quality_WOS.pdf application/pdf en http://irep.iium.edu.my/42844/6/42844_Medical_tourism_service_quality_SCOPUS.pdf Abd. Manaf, Noor Hazilah and Hussin, Husnayati and Jahn Kassim, Puteri Nemie and Alavi, Rokiah and Dahari, Zainurin (2015) Medical tourism service quality: finally some empirical findings. Total Quality Management & Business Excellence, 26 (9-10 (Special Issue)). pp. 1017-1028. ISSN 1478-3371 (O), 1478-3363 (P) http://www.tandfonline.com/doi/full/10.1080/14783363.2015.1068597 10.1080/14783363.2015.1068597
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English English English
topic	H Social Sciences (General) RA Public aspects of medicine
spellingShingle	H Social Sciences (General) RA Public aspects of medicine Abd. Manaf, Noor Hazilah Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahari, Zainurin Medical tourism service quality: finally some empirical findings
description	The purpose of this paper is to examine service quality, perceived value, overall satisfaction and future intention among medical tourists who seek treatment in Malaysian private hospitals. Self-administered questionnaire was main method of data collection. Respondents comprised foreign patients who seek medical treatment, and/or related medical services such as tests and medical check-ups. Expatriates and foreign nationals residing in Malaysia were excluded. Altogether 173 responses were received and analysed by SPSS 17. Three dimensions of medical tourism service quality were identified namely medical staff quality, supporting services quality, and administrative services quality. Medical staff quality was found to predict all three variables of patient satisfaction, perceived value and future intention for treatment. Very limited empirical research has been carried out with actual data from patients due to difficulty in getting access to international patients, and patients’ reluctance to participate. This study is among the first few which examines medical tourism service quality with actual patient data. The research identifies important constituents of medical tourism which may assist policy-makers and hospital managers in better understanding the industry.
format	Article
author	Abd. Manaf, Noor Hazilah Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahari, Zainurin
author_facet	Abd. Manaf, Noor Hazilah Hussin, Husnayati Jahn Kassim, Puteri Nemie Alavi, Rokiah Dahari, Zainurin
author_sort	Abd. Manaf, Noor Hazilah
title	Medical tourism service quality: finally some empirical findings
title_short	Medical tourism service quality: finally some empirical findings
title_full	Medical tourism service quality: finally some empirical findings
title_fullStr	Medical tourism service quality: finally some empirical findings
title_full_unstemmed	Medical tourism service quality: finally some empirical findings
title_sort	medical tourism service quality: finally some empirical findings
publisher	Taylor and Francis (Routledge)
publishDate	2015
url	http://irep.iium.edu.my/42844/ http://irep.iium.edu.my/42844/ http://irep.iium.edu.my/42844/ http://irep.iium.edu.my/42844/1/MEDICAL_TOURISM_SERVICE_QUALITY-FINALLY_SOME_EMPIRCAL_FINDINGS.pdf http://irep.iium.edu.my/42844/4/42844_Medical_tourism_service_quality.pdf http://irep.iium.edu.my/42844/5/42844_Medical_tourism_service_quality_WOS.pdf http://irep.iium.edu.my/42844/6/42844_Medical_tourism_service_quality_SCOPUS.pdf
first_indexed	2023-09-18T21:01:03Z
last_indexed	2023-09-18T21:01:03Z
_version_	1777410625661566976

Medical tourism service quality: finally some empirical findings

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