Mobile online services and measuring user satisfaction: study of Kuwait

User satisfaction is the key of success for any company to succeed and flourish business. Due to tremendous competition among service providers in the online sectors, many competitors feel threaten to be marginalized and loose competitive edge, and so is the profit margin. For many companies to surv...

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Main Authors:	Shah, Asadullah, Alzabi, Tami
Format:	Conference or Workshop Item
Language:	English English
Published:	IEEE 2015
Subjects:	T10.5 Communication of technical information
Online Access:	http://irep.iium.edu.my/42581/ http://irep.iium.edu.my/42581/ http://irep.iium.edu.my/42581/ http://irep.iium.edu.my/42581/1/tami-asad-acast2014.pdf http://irep.iium.edu.my/42581/4/42581_Mobile%20online%20services%20and%20measuring%20user%20satisfaction_SCOPUS.pdf

id	iium-42581
recordtype	eprints
spelling	iium-425812017-09-23T03:01:38Z http://irep.iium.edu.my/42581/ Mobile online services and measuring user satisfaction: study of Kuwait Shah, Asadullah Alzabi, Tami T10.5 Communication of technical information User satisfaction is the key of success for any company to succeed and flourish business. Due to tremendous competition among service providers in the online sectors, many competitors feel threaten to be marginalized and loose competitive edge, and so is the profit margin. For many companies to survive business in a highly competitive environment, user satisfaction may be such factors to achieve lead over others. User satisfaction is a strong construct that emphasize on factors such as information quality, system quality, and service quality as its key parameters. This study aims to measure user satisfaction for online services provided by mobile companies in Kuwait and to develop a multi-scale model and assess its applicability in Kuwait scenario. This study involves exploratory factor analysis method to measure user satisfaction. The result showed that service quality, system quality, information quality are apex variables for user satisfaction for companies who compete in Kuwait in telecom sector. IEEE 2015 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/42581/1/tami-asad-acast2014.pdf application/pdf en http://irep.iium.edu.my/42581/4/42581_Mobile%20online%20services%20and%20measuring%20user%20satisfaction_SCOPUS.pdf Shah, Asadullah and Alzabi, Tami (2015) Mobile online services and measuring user satisfaction: study of Kuwait. In: 2014 3rd International Conference on Advanced Computer Science Applications and Technologies, 29-30 Dec. 2014, Amman, Jordan. http://ieeexplore.ieee.org/ DOI 10.1109/ACSAT.2014.42
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	T10.5 Communication of technical information
spellingShingle	T10.5 Communication of technical information Shah, Asadullah Alzabi, Tami Mobile online services and measuring user satisfaction: study of Kuwait
description	User satisfaction is the key of success for any company to succeed and flourish business. Due to tremendous competition among service providers in the online sectors, many competitors feel threaten to be marginalized and loose competitive edge, and so is the profit margin. For many companies to survive business in a highly competitive environment, user satisfaction may be such factors to achieve lead over others. User satisfaction is a strong construct that emphasize on factors such as information quality, system quality, and service quality as its key parameters. This study aims to measure user satisfaction for online services provided by mobile companies in Kuwait and to develop a multi-scale model and assess its applicability in Kuwait scenario. This study involves exploratory factor analysis method to measure user satisfaction. The result showed that service quality, system quality, information quality are apex variables for user satisfaction for companies who compete in Kuwait in telecom sector.
format	Conference or Workshop Item
author	Shah, Asadullah Alzabi, Tami
author_facet	Shah, Asadullah Alzabi, Tami
author_sort	Shah, Asadullah
title	Mobile online services and measuring user satisfaction: study of Kuwait
title_short	Mobile online services and measuring user satisfaction: study of Kuwait
title_full	Mobile online services and measuring user satisfaction: study of Kuwait
title_fullStr	Mobile online services and measuring user satisfaction: study of Kuwait
title_full_unstemmed	Mobile online services and measuring user satisfaction: study of Kuwait
title_sort	mobile online services and measuring user satisfaction: study of kuwait
publisher	IEEE
publishDate	2015
url	http://irep.iium.edu.my/42581/ http://irep.iium.edu.my/42581/ http://irep.iium.edu.my/42581/ http://irep.iium.edu.my/42581/1/tami-asad-acast2014.pdf http://irep.iium.edu.my/42581/4/42581_Mobile%20online%20services%20and%20measuring%20user%20satisfaction_SCOPUS.pdf
first_indexed	2023-09-18T21:00:40Z
last_indexed	2023-09-18T21:00:40Z
_version_	1777410601271689216

Mobile online services and measuring user satisfaction: study of Kuwait

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