Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak

This paper attempts to evaluate service delivery of the Welfare Department in Perak Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems are crucial in achi...

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Main Authors:	Mohamed Osman, Mariana, M Bakri, Nurul Izzati, Bachok, Syahriah, Ibrahim, Mansor, Mohamed, Mohd Zin
Format:	Article
Language:	English English
Published:	Elsevier 2015
Subjects:	HT Communities. Classes. Races
Online Access:	http://irep.iium.edu.my/41043/ http://irep.iium.edu.my/41043/ http://irep.iium.edu.my/41043/1/sustain_bali_SP-04%281%29.pdf http://irep.iium.edu.my/41043/2/LoA_Procedia_SP-04.pdf

id	iium-41043
recordtype	eprints
spelling	iium-410432015-04-17T01:54:35Z http://irep.iium.edu.my/41043/ Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak Mohamed Osman, Mariana M Bakri, Nurul Izzati Bachok, Syahriah Ibrahim, Mansor Mohamed, Mohd Zin HT Communities. Classes. Races This paper attempts to evaluate service delivery of the Welfare Department in Perak Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems are crucial in achieving the people’s satisfaction level. This study applied a face to face semi-structured questionnaire survey to 250 respondents from varies category of vulnerable and disadvantaged group within Perak. This research identified there is a relationship between service delivery system performed by government agencies and the quality of life of the respondents in the context of social sustainability for human security. The findings from this research will offer several recommendations in improving the government delivery system in Perak. Elsevier 2015 Article PeerReviewed application/pdf en http://irep.iium.edu.my/41043/1/sustain_bali_SP-04%281%29.pdf application/pdf en http://irep.iium.edu.my/41043/2/LoA_Procedia_SP-04.pdf Mohamed Osman, Mariana and M Bakri, Nurul Izzati and Bachok, Syahriah and Ibrahim, Mansor and Mohamed, Mohd Zin (2015) Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak. Procedia Environmental Sciences. ISSN 1878-0296 (In Press) http://www.journals.elsevier.com/procedia-environmental-sciences/
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	HT Communities. Classes. Races
spellingShingle	HT Communities. Classes. Races Mohamed Osman, Mariana M Bakri, Nurul Izzati Bachok, Syahriah Ibrahim, Mansor Mohamed, Mohd Zin Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
description	This paper attempts to evaluate service delivery of the Welfare Department in Perak Malaysia offered to the vulnerable groups in achieving good governance and social sustainability. Improving the quality of government delivery system is challenging, but effective delivery systems are crucial in achieving the people’s satisfaction level. This study applied a face to face semi-structured questionnaire survey to 250 respondents from varies category of vulnerable and disadvantaged group within Perak. This research identified there is a relationship between service delivery system performed by government agencies and the quality of life of the respondents in the context of social sustainability for human security. The findings from this research will offer several recommendations in improving the government delivery system in Perak.
format	Article
author	Mohamed Osman, Mariana M Bakri, Nurul Izzati Bachok, Syahriah Ibrahim, Mansor Mohamed, Mohd Zin
author_facet	Mohamed Osman, Mariana M Bakri, Nurul Izzati Bachok, Syahriah Ibrahim, Mansor Mohamed, Mohd Zin
author_sort	Mohamed Osman, Mariana
title	Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_short	Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_full	Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_fullStr	Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_full_unstemmed	Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak
title_sort	assessing social welfare department service delivery system towards vulnerable and disadvantages group in malaysia: case study of perak
publisher	Elsevier
publishDate	2015
url	http://irep.iium.edu.my/41043/ http://irep.iium.edu.my/41043/ http://irep.iium.edu.my/41043/1/sustain_bali_SP-04%281%29.pdf http://irep.iium.edu.my/41043/2/LoA_Procedia_SP-04.pdf
first_indexed	2023-09-18T20:58:47Z
last_indexed	2023-09-18T20:58:47Z
_version_	1777410483293257728

Assessing social welfare department service delivery system towards vulnerable and disadvantages group in Malaysia: case study of Perak

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