E-payment at the local government level: a study of Majlis Bandaraya Shah Alam and Majlis Daerah Kampar

Information and Communication Technology (ICT) adoption through the implementation of electronic government (e-Government) helps improves local authority‘s service delivery for the benefit of the community. Many of the local authorities have adopted the online payment method for the assessment r...

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Main Authors:	Zahari, Rustam Khairi, Raja Ariffin, Raja Noriza, Zamin, Nurhawani, Mohd. Noor, Norzailawati
Format:	Article
Language:	English English
Published:	Malaysian Institute of Planners 2014
Subjects:	NA9000 Aesthetics of cities. City planning and beautifying
Online Access:	http://irep.iium.edu.my/41029/ http://irep.iium.edu.my/41029/ http://irep.iium.edu.my/41029/1/e-payment_-_rustam_khairi.pdf http://irep.iium.edu.my/41029/4/41029_E-payment%20at%20the%20local%20government%20level-SCOPUS.pdf

id	iium-41029
recordtype	eprints
spelling	iium-410292017-09-19T03:40:14Z http://irep.iium.edu.my/41029/ E-payment at the local government level: a study of Majlis Bandaraya Shah Alam and Majlis Daerah Kampar Zahari, Rustam Khairi Raja Ariffin, Raja Noriza Zamin, Nurhawani Mohd. Noor, Norzailawati NA9000 Aesthetics of cities. City planning and beautifying Information and Communication Technology (ICT) adoption through the implementation of electronic government (e-Government) helps improves local authority‘s service delivery for the benefit of the community. Many of the local authorities have adopted the online payment method for the assessment rate collection. Despite the notion that e-Government increased productivity and improved efficiency, citizen‘s usage is still considered minimal and has been comparatively low especially in services involving transactional. This study investigates the factors influencing the usage of online payment method in local authority‘s assessment rate collection. Data for this study was collected through questionnaire, interview and document analysis. The findings showed that perceived usefulness, perceived ease of use, perceived risk, payment receipt issuance and income level seem to influence user‘s intention to adopt the online payment method. Malaysian Institute of Planners 2014 Article PeerReviewed application/pdf en http://irep.iium.edu.my/41029/1/e-payment_-_rustam_khairi.pdf application/pdf en http://irep.iium.edu.my/41029/4/41029_E-payment%20at%20the%20local%20government%20level-SCOPUS.pdf Zahari, Rustam Khairi and Raja Ariffin, Raja Noriza and Zamin, Nurhawani and Mohd. Noor, Norzailawati (2014) E-payment at the local government level: a study of Majlis Bandaraya Shah Alam and Majlis Daerah Kampar. PLANNING MALAYSIA - Journal of the Malaysian Institute of Planners, 3. pp. 27-46. ISSN 1675-6215 http://www.mip.org.my/doc/JournalSE3.pdf
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English English
topic	NA9000 Aesthetics of cities. City planning and beautifying
spellingShingle	NA9000 Aesthetics of cities. City planning and beautifying Zahari, Rustam Khairi Raja Ariffin, Raja Noriza Zamin, Nurhawani Mohd. Noor, Norzailawati E-payment at the local government level: a study of Majlis Bandaraya Shah Alam and Majlis Daerah Kampar
description	Information and Communication Technology (ICT) adoption through the implementation of electronic government (e-Government) helps improves local authority‘s service delivery for the benefit of the community. Many of the local authorities have adopted the online payment method for the assessment rate collection. Despite the notion that e-Government increased productivity and improved efficiency, citizen‘s usage is still considered minimal and has been comparatively low especially in services involving transactional. This study investigates the factors influencing the usage of online payment method in local authority‘s assessment rate collection. Data for this study was collected through questionnaire, interview and document analysis. The findings showed that perceived usefulness, perceived ease of use, perceived risk, payment receipt issuance and income level seem to influence user‘s intention to adopt the online payment method.
format	Article
author	Zahari, Rustam Khairi Raja Ariffin, Raja Noriza Zamin, Nurhawani Mohd. Noor, Norzailawati
author_facet	Zahari, Rustam Khairi Raja Ariffin, Raja Noriza Zamin, Nurhawani Mohd. Noor, Norzailawati
author_sort	Zahari, Rustam Khairi
title	E-payment at the local government level: a study of Majlis Bandaraya Shah Alam and Majlis Daerah Kampar
title_short	E-payment at the local government level: a study of Majlis Bandaraya Shah Alam and Majlis Daerah Kampar
title_full	E-payment at the local government level: a study of Majlis Bandaraya Shah Alam and Majlis Daerah Kampar
title_fullStr	E-payment at the local government level: a study of Majlis Bandaraya Shah Alam and Majlis Daerah Kampar
title_full_unstemmed	E-payment at the local government level: a study of Majlis Bandaraya Shah Alam and Majlis Daerah Kampar
title_sort	e-payment at the local government level: a study of majlis bandaraya shah alam and majlis daerah kampar
publisher	Malaysian Institute of Planners
publishDate	2014
url	http://irep.iium.edu.my/41029/ http://irep.iium.edu.my/41029/ http://irep.iium.edu.my/41029/1/e-payment_-_rustam_khairi.pdf http://irep.iium.edu.my/41029/4/41029_E-payment%20at%20the%20local%20government%20level-SCOPUS.pdf
first_indexed	2023-09-18T20:58:46Z
last_indexed	2023-09-18T20:58:46Z
_version_	1777410482161844224

E-payment at the local government level: a study of Majlis Bandaraya Shah Alam and Majlis Daerah Kampar

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