E-payment at the local government level: a study of Majlis Bandaraya Shah Alam and Majlis Daerah Kampar
Information and Communication Technology (ICT) adoption through the implementation of electronic government (e-Government) helps improves local authority‘s service delivery for the benefit of the community. Many of the local authorities have adopted the online payment method for the assessment r...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English English |
| Published: |
Malaysian Institute of Planners
2014
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/41029/ http://irep.iium.edu.my/41029/ http://irep.iium.edu.my/41029/1/e-payment_-_rustam_khairi.pdf http://irep.iium.edu.my/41029/4/41029_E-payment%20at%20the%20local%20government%20level-SCOPUS.pdf |
| Summary: | Information and Communication Technology (ICT) adoption through the
implementation of electronic government (e-Government) helps improves
local authority‘s service delivery for the benefit of the community. Many of
the local authorities have adopted the online payment method for the
assessment rate collection. Despite the notion that e-Government increased
productivity and improved efficiency, citizen‘s usage is still considered
minimal and has been comparatively low especially in services involving
transactional. This study investigates the factors influencing the usage of
online payment method in local authority‘s assessment rate collection. Data
for this study was collected through questionnaire, interview and document
analysis. The findings showed that perceived usefulness, perceived ease of
use, perceived risk, payment receipt issuance and income level seem to
influence user‘s intention to adopt the online payment method. |
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