Total quality management practices in the Islamic banking industry : comparison between Bangladesh and Malaysian Islamic bank

Total quality management practices in the Islamic banking industry : comparison between Bangladesh and Malaysian Islamic bank

Abstract Bangladesh, being a Muslim country needs to expedite its Islamic banking services to uphold her Islamic values. This study aimed to provide a deeper understanding of the applicability of TQM in the Islamic banking sector in Bangladesh by identifying and matching as well as comparing (th...

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Main Author: Haque, A. K. M. Ahasanul
Format: Article
Language:English
Published: Center for Research on Islamic Management and Business (CRIMB) 2014
Subjects:
HF5001 Business. Business Administration
Online Access:http://irep.iium.edu.my/39927/
http://irep.iium.edu.my/39927/
http://irep.iium.edu.my/39927/1/Total_Quality.pdf
id iium-39927
recordtype eprints
spelling iium-399272018-06-13T02:17:12Z http://irep.iium.edu.my/39927/ Total quality management practices in the Islamic banking industry : comparison between Bangladesh and Malaysian Islamic bank Haque, A. K. M. Ahasanul HF5001 Business. Business Administration Abstract Bangladesh, being a Muslim country needs to expedite its Islamic banking services to uphold her Islamic values. This study aimed to provide a deeper understanding of the applicability of TQM in the Islamic banking sector in Bangladesh by identifying and matching as well as comparing (the successful implementation of) the unique factors that affect the applicability of TQM in Malaysian Islamic banks. Malaysia was chosen as Malaysian Islamic banking is considered as the pioneer in Islamic banking sector. Therefore, identifying and examining most established Islamic banking industry would make this study a more consistent, reliable and resourceful one for the Bangladeshi Islamic banking sector. A convenient sampling approach was adopted for sample employees of Maybank Islamic Berhad of Malaysia (MIB) and Islami Bank Bangladesh Limited (IBBL). The data was collected via selfadministered close ended questionnaires distributed to the respondents. Total of 300 questionnaires were distributed (150 each for both the banks) and a total of 203 (86 from Maybank Islamic Berhad and 117 from Islami Bank Bangladesh Limited) completed questionnaire returned which were found valid for further analysis. Results show that the knowledge in the basic principles of TQM practices among the employees in Malaysia is very high in contrast to the relative ignorance of Bangladeshi Islamic banks regarding the practices and implementation of TQM. This study suggests some future actions that need to be carried out within Bangladeshi Islamic banks to improve service quality and productivity. Keywords: TQM, Islamic Banking, Quality, Service Sector, Islamic Knowledge 1. Center for Research on Islamic Management and Business (CRIMB) 2014-06 Article PeerReviewed application/pdf en http://irep.iium.edu.my/39927/1/Total_Quality.pdf Haque, A. K. M. Ahasanul (2014) Total quality management practices in the Islamic banking industry : comparison between Bangladesh and Malaysian Islamic bank. International Journal of Ethics in Social Sciences, 2 (1). pp. 5-18. ISSN 2308-5096 http://www.crimbbd.org/ijess/june-2014-issue/
repository_type Digital Repository
institution_category Local University
institution International Islamic University Malaysia
building IIUM Repository
collection Online Access
language English
topic HF5001 Business. Business Administration
spellingShingle HF5001 Business. Business Administration
Haque, A. K. M. Ahasanul
Total quality management practices in the Islamic banking industry : comparison between Bangladesh and Malaysian Islamic bank
description Abstract Bangladesh, being a Muslim country needs to expedite its Islamic banking services to uphold her Islamic values. This study aimed to provide a deeper understanding of the applicability of TQM in the Islamic banking sector in Bangladesh by identifying and matching as well as comparing (the successful implementation of) the unique factors that affect the applicability of TQM in Malaysian Islamic banks. Malaysia was chosen as Malaysian Islamic banking is considered as the pioneer in Islamic banking sector. Therefore, identifying and examining most established Islamic banking industry would make this study a more consistent, reliable and resourceful one for the Bangladeshi Islamic banking sector. A convenient sampling approach was adopted for sample employees of Maybank Islamic Berhad of Malaysia (MIB) and Islami Bank Bangladesh Limited (IBBL). The data was collected via selfadministered close ended questionnaires distributed to the respondents. Total of 300 questionnaires were distributed (150 each for both the banks) and a total of 203 (86 from Maybank Islamic Berhad and 117 from Islami Bank Bangladesh Limited) completed questionnaire returned which were found valid for further analysis. Results show that the knowledge in the basic principles of TQM practices among the employees in Malaysia is very high in contrast to the relative ignorance of Bangladeshi Islamic banks regarding the practices and implementation of TQM. This study suggests some future actions that need to be carried out within Bangladeshi Islamic banks to improve service quality and productivity. Keywords: TQM, Islamic Banking, Quality, Service Sector, Islamic Knowledge 1.
format Article
author Haque, A. K. M. Ahasanul
author_facet Haque, A. K. M. Ahasanul
author_sort Haque, A. K. M. Ahasanul
title Total quality management practices in the Islamic banking industry : comparison between Bangladesh and Malaysian Islamic bank
title_short Total quality management practices in the Islamic banking industry : comparison between Bangladesh and Malaysian Islamic bank
title_full Total quality management practices in the Islamic banking industry : comparison between Bangladesh and Malaysian Islamic bank
title_fullStr Total quality management practices in the Islamic banking industry : comparison between Bangladesh and Malaysian Islamic bank
title_full_unstemmed Total quality management practices in the Islamic banking industry : comparison between Bangladesh and Malaysian Islamic bank
title_sort total quality management practices in the islamic banking industry : comparison between bangladesh and malaysian islamic bank
publisher Center for Research on Islamic Management and Business (CRIMB)
publishDate 2014
url http://irep.iium.edu.my/39927/
http://irep.iium.edu.my/39927/
http://irep.iium.edu.my/39927/1/Total_Quality.pdf
first_indexed 2023-09-18T20:57:20Z
last_indexed 2023-09-18T20:57:20Z
_version_ 1777410391509303296

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