Government delivery system: the effectiveness of local authorities in Perak

Innovation and transformation in service delivery are taking place around the world as governments recognize the value that can be achieved through innovation and transformation for desired policy outcomes and increased citizen trust in government. Citizens have come to expect the same level of se...

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Main Authors:	Mohamed Osman, Mariana, Bachok, Syahriah
Format:	Conference or Workshop Item
Language:	English
Published:	2014
Subjects:	HT Communities. Classes. Races
Online Access:	http://irep.iium.edu.my/38437/ http://irep.iium.edu.my/38437/ http://irep.iium.edu.my/38437/1/Mariana.pdf

id	iium-38437
recordtype	eprints
spelling	iium-384372016-07-14T17:16:14Z http://irep.iium.edu.my/38437/ Government delivery system: the effectiveness of local authorities in Perak Mohamed Osman, Mariana Bachok, Syahriah HT Communities. Classes. Races Innovation and transformation in service delivery are taking place around the world as governments recognize the value that can be achieved through innovation and transformation for desired policy outcomes and increased citizen trust in government. Citizens have come to expect the same level of services from government that they experience in the commercial sector. Research shows there is a strong link between quality of services and the trust and confidence citizens have in their government. Thus, some governments are adopting truly innovative practices that effect changes in service delivery to their citizens.This research aims in evaluating the performance of the service delivery by LAs in Perak. The current issues regarding service delivery by LAs in Perak were Highlighted and analyzed to recommend better strategies and action plan for improving service delivery of PBTs towards a world class status. Therefore, this research highlighted some of the project outcomes and key features of the project that would directly emphasize the focus of this research in evaluating the effectiveness of local authorities in delivering their services to the people of Perak. 2014 Conference or Workshop Item PeerReviewed application/pdf en http://irep.iium.edu.my/38437/1/Mariana.pdf Mohamed Osman, Mariana and Bachok, Syahriah (2014) Government delivery system: the effectiveness of local authorities in Perak. In: 1ST IDR Annual Research Seminar 2014, 18th March 2014, Ipoh, Perak. http://www.idrperak.my/images/publications-pdf/1st-annual-research-seminar-2014.pdf
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HT Communities. Classes. Races
spellingShingle	HT Communities. Classes. Races Mohamed Osman, Mariana Bachok, Syahriah Government delivery system: the effectiveness of local authorities in Perak
description	Innovation and transformation in service delivery are taking place around the world as governments recognize the value that can be achieved through innovation and transformation for desired policy outcomes and increased citizen trust in government. Citizens have come to expect the same level of services from government that they experience in the commercial sector. Research shows there is a strong link between quality of services and the trust and confidence citizens have in their government. Thus, some governments are adopting truly innovative practices that effect changes in service delivery to their citizens.This research aims in evaluating the performance of the service delivery by LAs in Perak. The current issues regarding service delivery by LAs in Perak were Highlighted and analyzed to recommend better strategies and action plan for improving service delivery of PBTs towards a world class status. Therefore, this research highlighted some of the project outcomes and key features of the project that would directly emphasize the focus of this research in evaluating the effectiveness of local authorities in delivering their services to the people of Perak.
format	Conference or Workshop Item
author	Mohamed Osman, Mariana Bachok, Syahriah
author_facet	Mohamed Osman, Mariana Bachok, Syahriah
author_sort	Mohamed Osman, Mariana
title	Government delivery system: the effectiveness of local authorities in Perak
title_short	Government delivery system: the effectiveness of local authorities in Perak
title_full	Government delivery system: the effectiveness of local authorities in Perak
title_fullStr	Government delivery system: the effectiveness of local authorities in Perak
title_full_unstemmed	Government delivery system: the effectiveness of local authorities in Perak
title_sort	government delivery system: the effectiveness of local authorities in perak
publishDate	2014
url	http://irep.iium.edu.my/38437/ http://irep.iium.edu.my/38437/ http://irep.iium.edu.my/38437/1/Mariana.pdf
first_indexed	2023-09-18T20:55:14Z
last_indexed	2023-09-18T20:55:14Z
_version_	1777410259491487744

Government delivery system: the effectiveness of local authorities in Perak

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