A review on constructs of the practices of quality management
Quality management is a management function that ensures the quality of the products, services and/or operation processes of an organization. It contributes to the competitiveness and maintains the sustainability of the organization. This paper reviews the constructs of practices of quality manage...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Academic Journals
2011
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/3840/ http://irep.iium.edu.my/3840/ http://irep.iium.edu.my/3840/1/AJBM%28TanandAbdul-Rahman%29.pdf |
| Summary: | Quality management is a management function that ensures the quality of the products, services and/or
operation processes of an organization. It contributes to the competitiveness and maintains the
sustainability of the organization. This paper reviews the constructs of practices of quality management
adopted by researchers. Based on the literature review, the practices of quality management are
summarized into eight constructs. They are approaches, methods, tools and techniques, management
commitment, quality attitude and culture, customer focus, human resource management, supplier
relationship, cost of quality, measurement, information and analysis, and continuous improvement and
sustainability. |
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