Service quality evaluation of Islamic banks in UAE: an importance-performance analysis approach
The landscape of modern financial institution has seen its dominance not only by conventional banks but also Islamic banking system. The intense competition brought about due to this development has earned service quality an important determinant of customer loyalty. As such this study is aimed at e...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Islami Bank Training and Research Academy
2014
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/37323/ http://irep.iium.edu.my/37323/ http://irep.iium.edu.my/37323/1/Abduh_and_Othman%2C_July_2014.pdf |