Internet technology, CRM and customer loyalty: customer retention and satisfaction perspective
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
IDOSI Publications
2013
|
| Subjects: | |
| Online Access: | http://irep.iium.edu.my/34480/ http://irep.iium.edu.my/34480/1/Internet_Technology%2C_CRM_and_Customer_Loyalty_Customer_Retention_and_Satisfaction_Perspective.pdf |