Internet technology, CRM and customer loyalty: customer retention and satisfaction perspective

Internet technology, CRM and customer loyalty: customer retention and satisfaction perspective

Bibliographic Details
Main Authors: Nikhashemi, Seyed Rajab, Paim, Laily, Haque, A. K. M. Ahasanul, Khatibi, Ali, Tarofder, Arun Kumar
Format: Article
Language:English
Published: IDOSI Publications 2013
Subjects:
HF5001 Business. Business Administration
T58.5 Information technology
Online Access:http://irep.iium.edu.my/34480/
http://irep.iium.edu.my/34480/1/Internet_Technology%2C_CRM_and_Customer_Loyalty_Customer_Retention_and_Satisfaction_Perspective.pdf
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