The Consumer Protection Act 1999: 10 years after

15th November 2009 marked the tenth anniversary of the Consumer Protection Act 1999 (the CPA), which was introduced with the noble idea of providing better protection to consumers in Malaysia. The CPA covers all the main areas of consumer protection such as supply of goods, supply of services, produ...

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Main Author:	Amin, Naemah
Format:	Conference or Workshop Item
Language:	English
Published:	2011
Subjects:	K Law (General) KPG Malaysia
Online Access:	http://irep.iium.edu.my/3294/ http://irep.iium.edu.my/3294/1/15th_MACFEA_Seminar_2011.pdf

id	iium-3294
recordtype	eprints
spelling	iium-32942011-10-24T06:05:17Z http://irep.iium.edu.my/3294/ The Consumer Protection Act 1999: 10 years after Amin, Naemah K Law (General) KPG Malaysia 15th November 2009 marked the tenth anniversary of the Consumer Protection Act 1999 (the CPA), which was introduced with the noble idea of providing better protection to consumers in Malaysia. The CPA covers all the main areas of consumer protection such as supply of goods, supply of services, product safety and liability and redress mechanism. The Act provides civil remedies for aggrieved consumers and criminal sanctions for breaking its relevant provisions. Nonetheless what was seen as an important step forward for consumer rights has a low profile and seems to be underutilized. For example, the CPA has produced not a single reported case on civil liability for defective product which requires proceeding in the ordinary court. The question thus arises as to the effectiveness of the legal principles provided under the CPA in protecting the consumers. This paper aims to examine the extent to which the CPA has improved the position of consumers in Malaysia for the past 10 years. All major amendment to the CPA, the Regulations and Orders made under it will be analysed. Under the CPA, the Tribunal for Consumer Claims was set up to provide speedy, inexpensive and informal redress of consumers’ grievances. The paper analyses the developments and effectiveness of the Tribunal in achieving its function. The effectiveness of enforcement of penal sections of the Act will also be discussed. The paper finally considers the future development of the CPA and makes recommendations for the betterment of consumer protection in Malaysia. 2011-07-19 Conference or Workshop Item NonPeerReviewed application/pdf en http://irep.iium.edu.my/3294/1/15th_MACFEA_Seminar_2011.pdf Amin, Naemah (2011) The Consumer Protection Act 1999: 10 years after. In: 15th MACFEA National Seminar, 19-20 July 2011, UiTM Hotel, Shah Alam. (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	K Law (General) KPG Malaysia
spellingShingle	K Law (General) KPG Malaysia Amin, Naemah The Consumer Protection Act 1999: 10 years after
description	15th November 2009 marked the tenth anniversary of the Consumer Protection Act 1999 (the CPA), which was introduced with the noble idea of providing better protection to consumers in Malaysia. The CPA covers all the main areas of consumer protection such as supply of goods, supply of services, product safety and liability and redress mechanism. The Act provides civil remedies for aggrieved consumers and criminal sanctions for breaking its relevant provisions. Nonetheless what was seen as an important step forward for consumer rights has a low profile and seems to be underutilized. For example, the CPA has produced not a single reported case on civil liability for defective product which requires proceeding in the ordinary court. The question thus arises as to the effectiveness of the legal principles provided under the CPA in protecting the consumers. This paper aims to examine the extent to which the CPA has improved the position of consumers in Malaysia for the past 10 years. All major amendment to the CPA, the Regulations and Orders made under it will be analysed. Under the CPA, the Tribunal for Consumer Claims was set up to provide speedy, inexpensive and informal redress of consumers’ grievances. The paper analyses the developments and effectiveness of the Tribunal in achieving its function. The effectiveness of enforcement of penal sections of the Act will also be discussed. The paper finally considers the future development of the CPA and makes recommendations for the betterment of consumer protection in Malaysia.
format	Conference or Workshop Item
author	Amin, Naemah
author_facet	Amin, Naemah
author_sort	Amin, Naemah
title	The Consumer Protection Act 1999: 10 years after
title_short	The Consumer Protection Act 1999: 10 years after
title_full	The Consumer Protection Act 1999: 10 years after
title_fullStr	The Consumer Protection Act 1999: 10 years after
title_full_unstemmed	The Consumer Protection Act 1999: 10 years after
title_sort	consumer protection act 1999: 10 years after
publishDate	2011
url	http://irep.iium.edu.my/3294/ http://irep.iium.edu.my/3294/1/15th_MACFEA_Seminar_2011.pdf
first_indexed	2023-09-18T20:11:04Z
last_indexed	2023-09-18T20:11:04Z
_version_	1777407481254772736

The Consumer Protection Act 1999: 10 years after

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