Audit assessment of the facilities maintenance management in a public hospital in Malaysia
Purpose – The purpose of this paper is to assess the existing facilities maintenance management practices and processes in public hospitals, in accordance with the concession agreement (CA), in order to identify the current performance status. Design/methodology/approach – A case study is conduct...
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Emerald Group Publishing Limited
2009
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| Online Access: | http://irep.iium.edu.my/3166/ http://irep.iium.edu.my/3166/ http://irep.iium.edu.my/3166/ http://irep.iium.edu.my/3166/1/Audit_assessment.pdf |
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iium-3166 |
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iium-31662014-09-09T07:47:46Z http://irep.iium.edu.my/3166/ Audit assessment of the facilities maintenance management in a public hospital in Malaysia Ali, Maisarah Wan Mohamad, Wan Mohamad Nasbi TX955 Building operation and maintenance Purpose – The purpose of this paper is to assess the existing facilities maintenance management practices and processes in public hospitals, in accordance with the concession agreement (CA), in order to identify the current performance status. Design/methodology/approach – A case study is conducted in one district hospital in Malaysia to assess five key elements: leadership; policies, plans and procedures; training and orientation; monitoring and supervision; and service performance. Data are collected through questionnaires, guided interviews, documentation review and retrieval, archival records review, and direct observations. Findings – The status of facilities maintenance management in the hospital is categorised as “maturing”, which implies that there has been a good planning and management with all essential requirements and compliance with regulations. Nevertheless, analyses of findings indicate that the maintenance organisations in the hospital still do not realise the importance and benefits of effective facilities maintenance management. Research limitations/implications – Findings reveal that continuous involvement of all organisations is rudimentary to provide guidance and direction to the maintenance function. Practical implications – This research has gained an insight into the management practices and processes exhibited by a maintenance organisation in executing contractual and regulatory requirements of privatised facilities maintenance services in a public hospital. It has also gained an insight into the practice of a maintenance management audit, which was conducted with a view to identifying areas of weakness such that recommendations can be derived to improve the maintenance performance. Originality/value – This research has introduced a set of key ingredients and effectiveness measures for successful facilities maintenance management. It also explores opportunities for improving facilities maintenance management in public hospitals. Emerald Group Publishing Limited 2009 Article PeerReviewed application/pdf en http://irep.iium.edu.my/3166/1/Audit_assessment.pdf Ali, Maisarah and Wan Mohamad, Wan Mohamad Nasbi (2009) Audit assessment of the facilities maintenance management in a public hospital in Malaysia. Journal of Facilities Management, 7 (2). 142 -158. ISSN 1472-5967 http://www.emeraldinsight.com/journals.htm?articleid=1786513&show=abstract 10.1108/14725960910952523 |
| repository_type |
Digital Repository |
| institution_category |
Local University |
| institution |
International Islamic University Malaysia |
| building |
IIUM Repository |
| collection |
Online Access |
| language |
English |
| topic |
TX955 Building operation and maintenance |
| spellingShingle |
TX955 Building operation and maintenance Ali, Maisarah Wan Mohamad, Wan Mohamad Nasbi Audit assessment of the facilities maintenance management in a public hospital in Malaysia |
| description |
Purpose – The purpose of this paper is to assess the existing facilities maintenance management practices and processes in public hospitals, in accordance with the concession agreement (CA), in order to identify the current performance status.
Design/methodology/approach – A case study is conducted in one district hospital in Malaysia to assess five key elements: leadership; policies, plans and procedures; training and orientation; monitoring and supervision; and service performance. Data are collected through questionnaires, guided interviews, documentation review and retrieval, archival records review, and direct
observations.
Findings – The status of facilities maintenance management in the hospital is categorised as “maturing”, which implies that there has been a good planning and management with all essential requirements and compliance with regulations. Nevertheless, analyses of findings indicate that the maintenance organisations in the hospital still do not realise the importance and benefits of effective facilities maintenance management.
Research limitations/implications – Findings reveal that continuous involvement of all organisations is rudimentary to provide guidance and direction to the maintenance function.
Practical implications – This research has gained an insight into the management practices and processes exhibited by a maintenance organisation in executing contractual and regulatory requirements of privatised facilities maintenance services in a public hospital. It has also gained an insight into the practice of a maintenance management audit, which was conducted with a view to identifying areas of weakness such that recommendations can be derived to improve the maintenance performance.
Originality/value – This research has introduced a set of key ingredients and effectiveness measures for successful facilities maintenance management. It also explores opportunities for improving facilities maintenance management in public hospitals.
|
| format |
Article |
| author |
Ali, Maisarah Wan Mohamad, Wan Mohamad Nasbi |
| author_facet |
Ali, Maisarah Wan Mohamad, Wan Mohamad Nasbi |
| author_sort |
Ali, Maisarah |
| title |
Audit assessment of the facilities maintenance management
in a public hospital in Malaysia |
| title_short |
Audit assessment of the facilities maintenance management
in a public hospital in Malaysia |
| title_full |
Audit assessment of the facilities maintenance management
in a public hospital in Malaysia |
| title_fullStr |
Audit assessment of the facilities maintenance management
in a public hospital in Malaysia |
| title_full_unstemmed |
Audit assessment of the facilities maintenance management
in a public hospital in Malaysia |
| title_sort |
audit assessment of the facilities maintenance management
in a public hospital in malaysia |
| publisher |
Emerald Group Publishing Limited |
| publishDate |
2009 |
| url |
http://irep.iium.edu.my/3166/ http://irep.iium.edu.my/3166/ http://irep.iium.edu.my/3166/ http://irep.iium.edu.my/3166/1/Audit_assessment.pdf |
| first_indexed |
2023-09-18T20:10:52Z |
| last_indexed |
2023-09-18T20:10:52Z |
| _version_ |
1777407468864798720 |