Communicating and sharing working relationships with older employees
Purpose – This paper seeks to examine the perception of young employees on working relationships satisfaction with communicative teamwork, mutual learning, participative decision making, and communicating feedback of the older employees in higher learning institutions in Malaysia. Design/methodol...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald Group Publishing Limited
2013
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/30786/ http://irep.iium.edu.my/30786/1/Communicating_and_sharing_-_352013.pdf |
| Summary: | Purpose – This paper seeks to examine the perception of young employees on working relationships
satisfaction with communicative teamwork, mutual learning, participative decision making, and
communicating feedback of the older employees in higher learning institutions in Malaysia.
Design/methodology/approach – A specially-constructed questionnaire was developed for data
collection. A total of 575 employees in five Malaysian universities in the Klang Valley participated
in the study.
Finding – Young employees have positive teamwork relationships with the older employees. They
learned a lot from the older employees as the older employees are helpful in sharing their experiences in
decision making. At the same time, the young employees receive positive feedback from the older
employees. However, the older employees hardly compliment the young employees for their achievements.
Research limitations/implications – The current findings provide implications for future
organisational and intergenerational research since most communication investigations are
Western-biased.
Practical implications – The findings can help both the older and the young employees have
a better understanding of communication at workplace. Each generation is shaped by its experiences,
which brings a variety of strengths to the workforce.
Originality/value – This study is unique because it examines an important issue which very
little study has been conducted on the issue; the intergenerational communication in organisational
setting in Asian perspectives.
Keywords Intergenerational communication, Communicative teamwork, Mutual learning,
Participative decision making, Older workers, Young employees, Interpersonal communication,
Malaysia
Paper type Research paper |
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