Factors influence switching behavior of Islamic bank customers in Malaysia

An Islamic bank is now not only facing competition from its peer Islamic banks but also from conventional banks, which offer Islamic banking products through their Islamic subsidiary. When the competition becomes tougher, customers are given more options to choose their banks and switch from their c...

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Main Authors:	Abduh, Muhamad, Kassim, Salina, Dahari, Zainurin
Format:	Article
Language:	English
Published:	IIUM Institute of Islamic Banking and Finance 2013
Subjects:	BP173.75 Islam and economics HG1501 Banking
Online Access:	http://irep.iium.edu.my/30084/ http://irep.iium.edu.my/30084/ http://irep.iium.edu.my/30084/1/JIF-Vol-2-No-1_page_12-19.pdf

id	iium-30084
recordtype	eprints
spelling	iium-300842014-07-24T01:23:16Z http://irep.iium.edu.my/30084/ Factors influence switching behavior of Islamic bank customers in Malaysia Abduh, Muhamad Kassim, Salina Dahari, Zainurin BP173.75 Islam and economics HG1501 Banking An Islamic bank is now not only facing competition from its peer Islamic banks but also from conventional banks, which offer Islamic banking products through their Islamic subsidiary. When the competition becomes tougher, customers are given more options to choose their banks and switch from their current bank to other Islamic banks. Thus, the objective of this study is to evaluate factors influence the switching behavior of Islamic banking customers, in the case of Malaysia, based on the syariah compliance issues. Using logistic regression, the results show that the customer’s religion, type of account, and whether or not they have account in conventional bank are the significant factors to influence their switching behavior when they encounter non-syariah products and practices in their Islamic bank. IIUM Institute of Islamic Banking and Finance 2013-03-15 Article PeerReviewed application/pdf en http://irep.iium.edu.my/30084/1/JIF-Vol-2-No-1_page_12-19.pdf Abduh, Muhamad and Kassim, Salina and Dahari, Zainurin (2013) Factors influence switching behavior of Islamic bank customers in Malaysia. Journal of Islamic Finance, 2 (1). pp. 12-19. ISSN 2289-2117 (O), 2289-2109 (P) http://www.iium.edu.my/iiibf/research-publication/journal-1
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	BP173.75 Islam and economics HG1501 Banking
spellingShingle	BP173.75 Islam and economics HG1501 Banking Abduh, Muhamad Kassim, Salina Dahari, Zainurin Factors influence switching behavior of Islamic bank customers in Malaysia
description	An Islamic bank is now not only facing competition from its peer Islamic banks but also from conventional banks, which offer Islamic banking products through their Islamic subsidiary. When the competition becomes tougher, customers are given more options to choose their banks and switch from their current bank to other Islamic banks. Thus, the objective of this study is to evaluate factors influence the switching behavior of Islamic banking customers, in the case of Malaysia, based on the syariah compliance issues. Using logistic regression, the results show that the customer’s religion, type of account, and whether or not they have account in conventional bank are the significant factors to influence their switching behavior when they encounter non-syariah products and practices in their Islamic bank.
format	Article
author	Abduh, Muhamad Kassim, Salina Dahari, Zainurin
author_facet	Abduh, Muhamad Kassim, Salina Dahari, Zainurin
author_sort	Abduh, Muhamad
title	Factors influence switching behavior of Islamic bank customers in Malaysia
title_short	Factors influence switching behavior of Islamic bank customers in Malaysia
title_full	Factors influence switching behavior of Islamic bank customers in Malaysia
title_fullStr	Factors influence switching behavior of Islamic bank customers in Malaysia
title_full_unstemmed	Factors influence switching behavior of Islamic bank customers in Malaysia
title_sort	factors influence switching behavior of islamic bank customers in malaysia
publisher	IIUM Institute of Islamic Banking and Finance
publishDate	2013
url	http://irep.iium.edu.my/30084/ http://irep.iium.edu.my/30084/ http://irep.iium.edu.my/30084/1/JIF-Vol-2-No-1_page_12-19.pdf
first_indexed	2023-09-18T20:44:10Z
last_indexed	2023-09-18T20:44:10Z
_version_	1777409563763408896

Factors influence switching behavior of Islamic bank customers in Malaysia

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