Linking organizational and individual factors to Government-to-Business system performance

In an attempt to deliver better service performance and improve the interactions, a large number of public agencies have taken the steps to transform their conventional business activities to online system known as government-to-business (G2B) system. Hence, the reformation of the business process h...

Full description

Bibliographic Details
Main Authors:	Hussin, Husnayati, Kassim, Erne Suzila
Format:	Article
Language:	English
Published:	Design for Scientific Renaissance 2011
Subjects:	T Technology (General)
Online Access:	http://irep.iium.edu.my/30032/ http://irep.iium.edu.my/30032/ http://irep.iium.edu.my/30032/1/JACSTR_G2B_Dec2011.pdf

id	iium-30032
recordtype	eprints
spelling	iium-300322013-07-11T03:57:42Z http://irep.iium.edu.my/30032/ Linking organizational and individual factors to Government-to-Business system performance Hussin, Husnayati Kassim, Erne Suzila T Technology (General) In an attempt to deliver better service performance and improve the interactions, a large number of public agencies have taken the steps to transform their conventional business activities to online system known as government-to-business (G2B) system. Hence, the reformation of the business process has led to the evaluation of the system service performance and investigation of the factors that shape the success of the G2B implementation. Therefore, we attempt to evaluate the G2B service performance and examine the linkage of organizational and individual factors to the performance. Findings of the study show organizational learning and user attitude of organizational and individual factors respectively play a major role is determining the G2B system use. In addition, the use of IS in the interaction between government agencies and business entities has significant influence on the service performance, measured as transparency, service quality and information quality. The findings provide a new perspective for public agencies in their future e-government implementation. Design for Scientific Renaissance 2011-12-01 Article PeerReviewed application/pdf en http://irep.iium.edu.my/30032/1/JACSTR_G2B_Dec2011.pdf Hussin, Husnayati and Kassim, Erne Suzila (2011) Linking organizational and individual factors to Government-to-Business system performance. Journal of Advanced Computer Science and Technology Research (JACSTR), 1 (2). pp. 126-137. ISSN 2231-8852 https://www.sign-ific-ance.co.uk/dsr/index.php/JACSTR/article/view/62
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	T Technology (General)
spellingShingle	T Technology (General) Hussin, Husnayati Kassim, Erne Suzila Linking organizational and individual factors to Government-to-Business system performance
description	In an attempt to deliver better service performance and improve the interactions, a large number of public agencies have taken the steps to transform their conventional business activities to online system known as government-to-business (G2B) system. Hence, the reformation of the business process has led to the evaluation of the system service performance and investigation of the factors that shape the success of the G2B implementation. Therefore, we attempt to evaluate the G2B service performance and examine the linkage of organizational and individual factors to the performance. Findings of the study show organizational learning and user attitude of organizational and individual factors respectively play a major role is determining the G2B system use. In addition, the use of IS in the interaction between government agencies and business entities has significant influence on the service performance, measured as transparency, service quality and information quality. The findings provide a new perspective for public agencies in their future e-government implementation.
format	Article
author	Hussin, Husnayati Kassim, Erne Suzila
author_facet	Hussin, Husnayati Kassim, Erne Suzila
author_sort	Hussin, Husnayati
title	Linking organizational and individual factors to Government-to-Business system performance
title_short	Linking organizational and individual factors to Government-to-Business system performance
title_full	Linking organizational and individual factors to Government-to-Business system performance
title_fullStr	Linking organizational and individual factors to Government-to-Business system performance
title_full_unstemmed	Linking organizational and individual factors to Government-to-Business system performance
title_sort	linking organizational and individual factors to government-to-business system performance
publisher	Design for Scientific Renaissance
publishDate	2011
url	http://irep.iium.edu.my/30032/ http://irep.iium.edu.my/30032/ http://irep.iium.edu.my/30032/1/JACSTR_G2B_Dec2011.pdf
first_indexed	2023-09-18T20:44:06Z
last_indexed	2023-09-18T20:44:06Z
_version_	1777409559031185408

Linking organizational and individual factors to Government-to-Business system performance

Similar Items