Organizational approach to Total Quality Management: a case study
Malaysian Administrative Modernization and Management Planning Unit (MAMPU) has outlined Total Quality Management (TQM) by means of seven core principles: (1) top management commitment, (2) strategic quality planning, (3) customer focus, (4) training and recognition, (5) enhancing teamwork, (6) perf...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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University of Malaya
2008
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| Online Access: | http://irep.iium.edu.my/27730/ http://irep.iium.edu.my/27730/ http://irep.iium.edu.my/27730/1/AJBA.pdf |